Customer Service
Customer Service | Generators | Electrical | Oakdale
When Oakdale’s weather turns rough or a project simply can’t pause, HEP’s customer-focused team steps in with reliable generators and the seasoned electricians who know them best. From the first phone call to the final test run, our local pros handle sizing, installation, and maintenance with the same neighborly care you’ve trusted for decades—keeping homes humming, businesses open, and critical equipment protected from unexpected outages.
Need advice, an urgent repair, or a planned upgrade? One call connects you to 24/7 support, transparent pricing, and a warehouse stocked with top-tier generators ready to roll. Power interruptions don’t wait for business hours, and neither do we; count on HEP to deliver fast solutions, friendly expertise, and the peace of mind Oakdale deserves.
FAQs
What types of generators do you service in Oakdale?
Our certified technicians work on all major generator types, including portable gasoline units, diesel-powered standby sets, natural-gas standby systems, inverter generators, RV/marine generators, and PTO farm units. Whether your equipment is for residential, commercial, or industrial use, we have the diagnostic tools, OEM parts access, and factory training to repair and maintain it.
How quickly can you respond to an emergency generator outage?
For customers within Oakdale city limits we provide 24/7 emergency dispatch with an average on-site arrival time of 60–90 minutes. Outside the city, arrival is typically within two hours. Our technicians travel in fully stocked service vans, enabling most critical repairs—such as starter, fuel, or control-board replacements—to be completed during the first visit.
Do you offer preventive maintenance plans for commercial and residential generators?
Yes. We tailor maintenance plans to the generator’s usage profile and fuel type. Residential plans usually include bi-annual inspections, oil and filter changes, battery load tests, and a full system exercise run. Commercial and industrial plans can be quarterly or monthly and add coolant analysis, transfer-switch inspection, load-bank testing, and compliance documentation. All plans come with priority emergency service and discounted parts pricing.
What brands of generators do you sell and install?
We are authorized dealers for Generac, Kohler, Cummins, Briggs & Stratton, and Champion. Through our supplier network we can source and install other brands, such as CAT or MTU, on request. Every installation includes sizing assistance, site preparation, fuel configuration, full commissioning, and owner training.
How much does a standby generator installation cost and what factors influence price?
Turn-key residential installations in Oakdale start around $7,500 for a 10–14 kW air-cooled unit and can exceed $15,000 for larger 22 kW systems with automatic transfer switches. Commercial liquid-cooled sets begin near $25,000. Key variables include power capacity, fuel type (natural gas vs. propane/diesel), distance to the utility meter or fuel source, electrical service upgrades, permitting fees, and any concrete pad or trenching work required. We provide free on-site assessments and written quotes so there are no surprises.
Are permits required for installing a generator in Oakdale and do you handle them?
Yes. Oakdale requires electrical, mechanical, and sometimes plumbing permits for standby generators, along with inspections for gas piping and electrical tie-ins. Local noise ordinances also mandate specific setback distances and approved sound enclosures. Our team manages the entire permitting process—application, drawings, coordination with city inspectors—so you remain code-compliant without the paperwork hassle.