Technical Support
Technical Support | Electrical | Norris
From dim microscope benches in the research wing to the buzzing amplifiers on the Norris auditorium stage, our team keeps every circuit humming. The HEP technical support staff responds quickly to outages, installs new drops for experiments, and offers friendly guidance when you’re puzzling over an unfamiliar breaker panel—all while ensuring that every solution meets campus safety codes. If it draws current, we’ve probably seen it (and fixed it) before, so you can focus on discovery instead of diagnostics; think of us as the quiet partner behind your brightest ideas.
Need a temporary power feed for a visiting collaboration? Planning a lab remodel that demands high-precision voltage regulation? Whether the task is routine maintenance or a bespoke upgrade, submit a ticket and we’ll map out the optimal electrical path, source parts from trusted vendors, and coordinate with building management to minimize downtime. Let us handle the sparks, so your research can shine.
FAQs
How do I report a power outage or electrical fault in my workspace at Norris?
Immediately call the Norris Technical Support–Electrical line at 555-0199 (24/7) and open a ticket through the Service Portal (support.norris.edu/electrical). Provide your building name, room number, a brief description of the issue (e.g., "no power in outlets on north wall"), and any observed sounds or smells. Do NOT attempt to open panels or reset breakers yourself for whole-room outages; wait for a licensed Norris electrician.
What details should I include when requesting new electrical service or outlet installation?
Include the exact location (building, floor, room), the type and quantity of equipment you plan to power, voltage/amperage requirements, anticipated start date, and any drawings or photos of the area. This information lets Engineering confirm load capacity, plan conduit runs, and quote lead times. Incomplete requests may be delayed until the missing data is provided.
How quickly will Norris Electrical respond to different types of requests?
• Emergency (life-safety, burning smell, sparking, total outage): Technician dispatched within 30 minutes, 24/7. • Urgent (partial outage, lab equipment down): Same business day if received before 2 PM; otherwise next morning. • Routine (additional outlets, lighting upgrades): Site visit within 5 business days; work scheduled based on material availability, typically 2–4 weeks. You can track status in the Service Portal under “My Tickets.”
Can I plug in personal appliances or run extension cords permanently?
Small desk items (phone chargers, low-wattage fans) are allowed, but space heaters, refrigerators over 1.5 A, and daisy-chained power strips violate Norris safety policy NF-4. Permanent extension-cord use is prohibited; request a new outlet instead. Non-compliant devices may be removed during safety inspections to prevent overload and fire risk.
What’s the safe way to reset a tripped breaker in my lab?
1. Turn off or unplug equipment on the affected circuit. 2. Locate the labeled panel; stand to the side, eyes averted. 3. Push the handle firmly to the OFF position, then to ON. If it trips again immediately, leave it OFF and call Technical Support—this indicates a fault. 4. After restoring power, re-energize equipment one item at a time to avoid inrush overload. NOTE: Only reset breakers rated 120 V/20 A serving receptacles. Do not open 480 V or MCC buckets; those require an electrician.
Whom do I contact for lighting issues, bulb replacement, or energy-saving retrofits?
Submit a Lighting Request ticket in the Service Portal or email [email protected] with the room number and fixture type (e.g., 2×4 LED troffer, PAR-30 track). We replace standard lamps within 2 business days and evaluate retrofit proposals free of charge. Facilities Engineering can also provide ROI calculations and rebate assistance for LED conversions.