Exceptional Customer Service
Exceptional Customer Service | Air Conditioning | Heating and Air Conditioning | Norris
When summer heat stakes its claim in Norris, HEP is the neighbor you can trust to keep every room refreshingly cool. From punctual arrivals and transparent pricing to technicians who treat your home like their own, our team delivers a level of care that turns routine maintenance or emergency repairs into a hassle-free experience. We listen first, explain clearly, and never leave until you’re completely comfortable—literally and figuratively.
Whether you’re upgrading to a high-efficiency system or need a fast fix at midnight, our certified specialists bring the tools, knowledge, and genuine courtesy that have made HEP a local favorite for air conditioning service. Expect crisp indoor comfort, lower utility bills, and the peace of mind that comes from knowing one call connects you to exceptional customer service every time.
FAQs
What types of air conditioning systems do you service and install in Norris?
Our certified technicians work on every major residential and light-commercial AC technology used in Norris, including central split systems, heat pumps, ductless mini-splits, packaged rooftop units, and high-efficiency variable-speed systems. Whether you need a routine tune-up, a complex repair, or a full system replacement, we have the training, parts access, and factory certifications required to get the job done right.
How quickly can your team respond to an air-conditioning emergency in Norris?
We provide true 24/7 emergency service throughout Norris and the surrounding Anderson County communities. Calls received before noon usually qualify for same-day service, and after-hours or weekend emergencies are answered within two hours by an on-call technician. Our fully stocked service vans let us complete most critical repairs in a single visit, minimizing your discomfort and system downtime.
What maintenance services do you offer to keep my AC running efficiently?
Our comprehensive AC maintenance program includes a 21-point inspection, coil cleaning, refrigerant level check, electrical safety testing, thermostat calibration, drain-line clearing, and filter replacement. Members receive two precision tune-ups per year, priority scheduling, a 15 % discount on repairs, and documented service records that help preserve manufacturer warranties and lower monthly energy bills.
Are your HVAC technicians licensed and insured in the state of Tennessee?
Yes. Every technician on our team holds a current Tennessee HVAC/R license, EPA Section 608 certification for refrigerant handling, and undergoes continuous factory training. The company carries full liability and workers’ compensation insurance for your protection, and all staff members pass background checks and drug screening before entering your home or business.
Do you offer energy-efficient upgrades or rebates for homeowners in Norris?
Absolutely. We specialize in ENERGY STAR®-rated equipment, smart thermostats, variable-speed air handlers, and high-SEER heat pumps that can cut cooling costs by 30 % or more. Our office staff stays up-to-date on local utility incentives and federal tax credits, and we will file the rebate paperwork on your behalf to ensure you receive every possible dollar back.
What financing or payment options are available for new AC installations?
To make comfort affordable, we partner with several reputable lenders to offer low-interest financing with terms from 12 to 120 months, including zero-down and 0 % APR promotional plans for qualified buyers. We also accept major credit cards, personal checks, and ACH payments. Your project estimator will explain each option and help you choose the plan that best fits your budget.