Customer Satisfaction
Customer Satisfaction | Toilet Upgrades and Replacements | Plumbing | Niota
Niota homeowners know that little plumbing issues can quickly turn into big headaches—and few fixtures reveal their age faster than a toilet. HEP’s customer-satisfaction team specializes in toilet upgrades and replacements, giving you a chance to trade wobbly seats, weak flushes, and soaring water bills for sleek, water-saving performance. From classic white two-piece models to modern one-piece designs with concealed traps, we help you choose a style that fits your space and your budget, then install it with the same care we’d use in our own homes.
Our licensed plumbers arrive on time, protect your floors, and haul away the old unit, so the only thing you’ll notice is how effortlessly your new toilet works. With transparent pricing, extended warranties, and 24/7 support, HEP turns a necessary upgrade into a surprisingly stress-free experience. Put simply: when Niota needs reliable comfort and clean finishes, we’re the team that delivers.
FAQs
What types of toilet upgrades and replacements do you provide in Niota?
We supply and install a full range of modern toilets, including high-efficiency single-flush, dual-flush, comfort-height, wall-hung, skirted, and smart bidet-integrated models. Our technicians will review your bathroom’s plumbing layout and help you choose a unit that matches your style preferences, water-use goals, and budget.
How do I know it’s time to replace my existing toilet?
Frequent clogs, visible cracks in the tank or bowl, recurring leaks around the base, excessive water consumption (pre-1994 toilets use up to 7 gpf), and costly internal parts failures are common signs. If repairs are approaching 50 % of the cost of a new toilet, or if you want better efficiency and comfort, replacement is the most economical long-term choice.
What is included in your toilet replacement service?
Our flat-rate package covers removal and eco-friendly disposal of the old unit, inspection of the closet flange and supply shut-off, installation of a new wax ring or rubber seal, setting and leveling the new toilet, connecting the water line, applying silicone caulk, and a post-installation leak/flush test. We also haul away all debris and leave the area clean.
How long does a typical toilet upgrade take?
Most standard replacements in Niota are completed in 60–90 minutes. Complex jobs—such as flange repair, subfloor damage, or smart toilet electrical hookups—can extend the visit to 2–3 hours. We schedule convenient two-hour arrival windows and provide real-time technician tracking so you’re never left waiting.
Can you install water-saving or eco-friendly toilets?
Absolutely. We stock EPA WaterSense-certified models that use as little as 1.0 gallon per flush, dual-flush options that average 1.28 gpf, and pressure-assisted units that clear waste with less water. Switching can reduce household water bills by up to 30 %. We’ll calculate projected savings based on Niota’s current water rates so you can see the payback period.
How do I get an estimate and schedule service?
Call, text, or book online 24/7. A live Niota-based representative will gather basic details and offer same-day or next-day on-site consultations. Estimates are free, written, and honored for 30 days. Once you approve, we can often perform the install during the same visit. We accept all major payment methods and back every toilet replacement with a 2-year labor warranty.