Customer Satisfaction
Customer Satisfaction | Tankless Water Heater Install | Plumbing | Newport
Imagine stepping into a Newport home where hot water flows instantly, the utility bills drop, and the old rusty tank is only a distant memory—that’s the daily reality HEP delivers with our tankless water heater install service. Our certified plumbers swap bulky, inefficient tanks for sleek, on-demand systems that free up space, slash energy use, and supply endless hot water exactly when you need it. From the first phone call to the final inspection, we prioritize clear communication, punctual arrivals, and spotless job sites, so you’re never left guessing or cleaning up after us.
Because HEP is rooted in customer satisfaction, every installation comes backed by transparent pricing, flexible financing, and a workmanship guarantee that keeps your comfort covered long after we’ve driven away. Whether you’re upgrading for efficiency, remodeling a vacation rental, or simply ready for an everyday luxury, our Newport team is ready 24/7 to answer questions, schedule service, and make sure your next shower, dish cycle, or laundry load is reliably—and affordably—flawless.
FAQs
What advantages does a tankless water heater offer compared with a traditional storage tank model?
Tankless units heat water on demand, so you never run out of hot water and you avoid the standby heat loss that occurs in storage tanks. That typically saves 20–40 % on water-heating energy bills. Because there’s no bulky tank, the unit mounts on a wall and frees up several square feet of floor space. Tankless heaters also last longer—about 20 years versus 10–12 years for a tank—and many models qualify for utility rebates and federal tax credits.
How do I determine the right size (flow rate) tankless heater for my Newport home?
Sizing is based on two factors: 1) the maximum gallons-per-minute (GPM) of hot water you’ll need at one time, and 2) the temperature rise needed to bring cold inlet water up to your desired hot-water temperature. In Newport, incoming water averages about 50 °F. If you want 120 °F hot water, you need a 70 °F rise. We total the flow rates of simultaneous fixtures—e.g., a shower (2.0 GPM) plus a dishwasher (1.5 GPM) equals 3.5 GPM—and recommend a unit that can deliver that GPM at a 70 °F rise. During our free in-home assessment we measure your actual fixtures and advise on the correct model so you get consistent, uninterrupted hot water.
Are permits or inspections required for a tankless water heater installation in Newport?
Yes. The Newport Building Department requires plumbing and, if gas-fired, mechanical permits for tankless water heater installations. A final inspection ensures that gas line sizing, venting, condensate drainage, and electrical connections meet local code. Our team handles the entire permitting process, schedules the inspection, and is on-site to meet the inspector so you don’t have to worry about paperwork or compliance.
How long does the installation take and will my water be shut off?
Most standard replacements are completed in one day—typically 4 to 8 hours. We shut off water and, if applicable, gas or electricity for about 1–2 hours while we disconnect the old unit and tie in the new piping. We keep you updated at each step so you can plan around minimal downtime. At the end of the day you’ll have hot water, the work area will be cleaned, and we’ll walk you through operating the new system.
What maintenance does a tankless water heater need, and do you offer service plans?
To maintain efficiency and warranty coverage, manufacturers recommend an annual service that includes descaling the heat exchanger (especially important with Newport’s moderate mineral content), cleaning the inlet screen filter, and checking venting and combustion. We offer affordable annual and bi-annual maintenance plans that include priority scheduling, discounted parts, and automatic reminders, so your unit continues to run at peak performance year after year.
What does a tankless water heater installation cost and are there rebates available in Newport?
Installed pricing in Newport typically ranges from $3,200 to $4,900, depending on capacity, fuel type, venting complexity, and any gas or electrical upgrades required. Many ENERGY STAR® tankless models qualify for a federal tax credit of up to $600 and local utility rebates of $100–$250. We’ll identify all current incentives, complete the paperwork, and can provide low-interest financing options so you can start saving energy immediately with minimal upfront cost.