Skilled Team
Skilled Team | Emergency Plumbing | Plumbing | Newport
Whether a pipe bursts at midnight or a boiler quits on a frosty Newport morning, HEP’s skilled team is already on standby. Our certified engineers arrive fast, diagnose the fault on the spot, and get straight to work with fully stocked vans and the latest leak-detection tech. You’ll receive clear updates, upfront pricing, and workmanship backed by solid guarantees—so there’s no second guessing while water’s spilling onto the floor.
Homes and businesses across Newport trust us for true emergency plumbing because we treat every call like it’s happening in our own property. From blocked drains to faulty cylinders, we restore comfort and safety 24/7, 365. One call, one visit, problem solved.
FAQs
What counts as a plumbing emergency and how fast can you get to my Newport property?
A plumbing emergency is any situation that risks flooding, loss of essential services, or health hazards—such as burst pipes, major leaks, blocked or overflowing drains, sewer backups, leaking hot-water cylinders, or no water supply. Because we have mobile teams based in and around Newport, we aim to be on site within 60 minutes of your call, day or night, traffic permitting.
Are your emergency plumbing services really available 24/7, even on bank holidays?
Yes. Our phone lines are manned around the clock, 365 days a year. We schedule our engineers on rotating shifts so there is always a qualified plumber ready to respond—whether it’s 3 a.m. on a Sunday or Christmas Day.
How much does an emergency call-out cost and will I know the price before work begins?
We charge a transparent, fixed call-out fee that covers the first hour of labour; this is quoted when you ring us so there are no surprises. After the first hour, additional time is billed in 15-minute increments. Any parts or specialist equipment needed are itemised and approved by you before we proceed.
Are your plumbers licensed and insured to work on homes and businesses in Newport?
Absolutely. All engineers hold current City & Guilds or NVQ Level 2/3 plumbing qualifications, are Gas Safe registered for gas work, and carry £5 million public liability insurance. We also comply with Welsh Water and Newport City Council regulations for backflow prevention and drainage connections.
What can I do to limit damage before the emergency plumber arrives?
If safe, shut off your property’s main stop-cock (usually under the kitchen sink or in the pavement outside). Open cold taps to relieve pressure, switch off the boiler if a heating pipe is leaking, and isolate electricity in affected rooms. Never use electrical appliances near standing water and avoid chemical drain cleaners, which can worsen blockages. Then wait in a safe area until our engineer arrives.
Do you carry spare parts on the van, or will I need a second visit for repairs?
Our vans are stocked with the most common sizes of copper and plastic pipe, isolation valves, washers, traps, toilet fill/flush valves, heating pump seals, and emergency drain-rodding gear. In over 85 % of call-outs we can complete the repair on the first visit. If a specialist part is needed, we’ll make the system safe, order the component from our Newport suppliers, and return at a time that suits you—usually within 24 hours.