Minimize Damage
Minimize Damage | Emergency Plumbing | Plumbing | Newport
When a pipe bursts at midnight or a water heater springs a leak just before dawn, every minute counts. HEP’s Newport crew specializes in emergency plumbing, arriving fast to shut off the source, protect your belongings, and start repairs before small leaks turn into major headaches. From soaked carpets to ceiling drips, we move quickly with moisture-detecting gear, powerful extractors, and a truck stocked for any fix, so you can breathe easy while we safeguard your home and valuables.
Local, licensed, and backed by decades of experience, our technicians handle everything from frozen lines to overflowing toilets with clear communication and upfront, no-surprise pricing. We respect your space—slipping on boot covers, cleaning as we go, and following up to ensure your system is running smoothly long after the water’s gone. When the unexpected strikes, count on HEP to minimize damage and restore comfort—24/7, 365 days a year.
FAQs
What should I do immediately after discovering a burst pipe or major leak?
First, turn off the property’s internal stop-cock (usually found under the kitchen sink or near the front water meter) to halt the water supply. If the leak is near electrical fittings, switch off power at the consumer unit. Open cold taps to drain the system and collect escaping water in buckets or towels to limit floor damage. Then call our 24-hour emergency line, give us your address in Newport and a brief description of the issue, and we’ll dispatch the nearest engineer while you wait.
How fast can your emergency plumber reach me in Newport?
Because we keep mobile engineers on standby across the city and surrounding areas—from Caerleon and Rogerstone to Duffryn—our typical arrival time is 30–60 minutes, traffic and weather permitting. When you call, our dispatcher confirms the closest technician’s ETA, tracks their van in real time, and sends you SMS updates so you know exactly when help will arrive.
Which types of plumbing emergencies do you handle?
Our team deals with all high-risk or disruptive situations, including burst pipes, severely blocked drains, overflowing toilets, heating system failures, leaking cylinders, broken stop-cocks, and mains water ingress. We also address storm-related flooding and can carry out temporary repairs to minimise damage until a full fix can be scheduled.
Are your emergency plumbers qualified, insured, and local to Newport?
Yes. Every engineer is WaterSafe-registered, NVQ Level 2 or 3 qualified, DBS-checked, and fully insured for public liability up to £5 million. Because our team lives and works in Newport, they understand the local water board regulations and typical housing stock, which speeds up fault-finding and ensures repairs comply with Welsh Water guidelines.
How much will an emergency visit cost and do you charge call-out fees?
We charge a transparent fixed call-out fee that covers the first hour of labour, inclusive of VAT, with no hidden surcharges for evenings, weekends, or bank holidays. After the first hour we bill in 15-minute increments. Before starting work the engineer explains likely costs for parts or additional labour, and you’ll receive a digital invoice on completion. Payment can be made by card, cash, or bank transfer.
Will you help with water damage mitigation and insurance claims?
Absolutely. Once the immediate leak is controlled, our plumbers can install temporary drying equipment, recommend trusted restoration partners, and provide a detailed written report—complete with photographs, moisture readings, and part numbers—to support your insurer’s claim process. This documentation often speeds up approval for repairs and minimises out-of-pocket expenses for our customers.