Expert Care
Expert Care | Emergency Plumbing | Plumbing | Newport
Panic-tested and Newport-trusted, HEP’s Expert Care team arrives fast, tools in hand, whenever water is where it shouldn’t be. From middle-of-the-night leaks to weekend boiler failures, our licensed plumbers are on call 24/7, navigating Newport’s streets in fully stocked vans so repairs start the moment we step through your door. That’s emergency plumbing without the wait.
We diagnose, fix, and tidy up in one visit whenever possible—backed by transparent pricing, genuine parts, and a satisfaction guarantee. Whether it’s a flooded kitchen in Caerleon or a ruptured pipe in Pillgwenlly, you can count on friendly professionals who treat your home with the same care they give their own.
One quick call connects you to real people, real solutions, and real peace of mind. Keep our number handy and let HEP turn a stressful water crisis into a swift success story. Newport’s fastest path from disaster to dry starts here.
FAQs
What counts as a plumbing emergency?
Any situation that risks property damage, health hazards, or lack of essential services is considered an emergency. Common examples include burst or leaking pipes, overflowing toilets, sewage backups, gas leaks, no hot water, and complete loss of water pressure. If you are unsure, call us and we’ll advise whether immediate attendance is required.
How fast can an emergency plumber reach my Newport property?
Our on-call technicians are strategically positioned around Newport and the surrounding suburbs. In most cases we can be on site within 60 minutes of your call—often sooner during off-peak traffic times. We’ll give you an accurate estimated time of arrival while you’re on the phone with our dispatcher.
Are your services really available 24/7, including holidays?
Yes. Expert Care Plumbing operates 24 hours a day, 7 days a week, 365 days a year. Whether it’s 3 AM on a Sunday or Christmas afternoon, you will always reach a live representative who can dispatch a licensed emergency plumber to your location.
What should I do while waiting for the plumber to arrive?
1) Shut off the closest isolation valve or the main water supply to stop further flooding. 2) Turn off electricity to affected areas if water is near outlets or appliances. 3) Contain leaks with buckets or towels to minimise damage. 4) Do not use chemical drain cleaners—they can worsen the problem and endanger our technicians. 5) Ventilate the area if you suspect a gas leak and leave the premises until help arrives. 6) Gather any relevant information—location of shut-off valves, warranty papers, or previous repair notes—to speed up the service.
How are emergency plumbing charges calculated?
We have a transparent, flat-rate call-out fee that covers travel and initial diagnosis. After inspection, your plumber will present a fixed-price quote for the repair—no hidden after-hours surcharges or weekend penalties. Work begins only after you give approval. We also provide itemised invoices for insurance claims if necessary.
Are your plumbers licensed, insured, and familiar with Newport’s regulations?
Absolutely. All Expert Care Plumbing technicians hold current NSW plumbing and gas-fitting licences, are fully insured, and receive ongoing training in local council requirements and Australian Standards. We handle compliance certificates, water authority notifications, and any permits required for Newport properties, ensuring your repair is both safe and legally compliant.