Dependable Repairs
Dependable Repairs | Emergency Plumbing | Plumbing | Newport
When pipes burst at midnight or a boiler decides to quit on a frosty Newport morning, HEP’s Dependable Repairs Plumbing is already on the way. Our local, fully-licensed technicians answer the phone 24/7, arrive fast, and turn chaos into calm with clear explanations, upfront pricing, and workmanship that’s backed by solid guarantees. From blocked drains in Barrack Hill to leaking cylinders on the Riverfront, we come equipped with advanced diagnostic gear and a van stocked like a mobile warehouse, so most fixes happen on the first visit.
Homeowners, landlords, and businesses across Newport trust us because we treat each call as a neighbour in need, not a number on a list. Whether you’re ankle-deep in water or worried about a suspicious drip, hit the red button and our emergency plumbing team will restore comfort, safety, and peace of mind—any hour, any day.
FAQs
What constitutes a plumbing emergency and how quickly can you reach my Newport property?
Burst or leaking pipes, blocked or overflowing drains, sewer backups, gas leaks, no hot water, and sudden loss of water pressure are all considered emergencies. Because we have mobile technicians stationed throughout Newport, our average response time is 30–60 minutes from your call, day or night.
Are your emergency plumbers available 24/7, even on weekends and public holidays?
Yes. Our on-call team operates 24 hours a day, 7 days a week, 365 days a year—including Christmas and bank holidays—so you never have to wait for regular business hours to get urgent help.
How much does an emergency call-out cost and will I know the price before work begins?
We charge a fixed call-out fee that covers the initial attendance and diagnosis. Once the problem is assessed, your plumber will present a clear, itemised quote for labour and materials. No work starts until you approve the price, and there are no hidden surcharges for nights or weekends.
Are your plumbers licensed and insured to work in Newport and the surrounding areas?
Absolutely. Every technician holds a current Level 3 NVQ in Plumbing & Heating (or equivalent), is Gas Safe registered for gas work, and carries full public liability insurance up to £5 million. Copies of certificates are available on request.
What can I do to minimise damage before the emergency plumber arrives?
If safe to do so, turn off the main water shut-off valve (usually located near the water meter or under the kitchen sink). For leaks, open taps downstairs to drain the system and catch drips with buckets. Shut off electricity to any affected area if water is near sockets. Avoid using blocked drains or toilets to prevent overflow. Then wait for the plumber’s arrival.
Do you guarantee your workmanship and the parts used during emergency repairs?
Yes. All labour is covered by a 12-month workmanship guarantee, and any replacement parts we fit are backed by the manufacturer’s warranty, typically 1–5 years. If a repair we carried out fails within the guarantee period, we will return promptly to resolve the issue at no additional cost.