Burst Pipe
Burst Pipe | Emergency Plumbing | Plumbing | Newport
When a pipe bursts at midnight or your ceiling starts raining during Sunday lunch, HEP’s local Newport engineers are already on the move. Our burst pipe specialists arrive fast, isolate the leak, and restore water flow with minimal disruption, sparing your home from escalating damage and your nerves from further stress. Homeowners, landlords, and businesses across Newport trust us because we combine decades of know-how with well-stocked vans and genuine, friendly service.
You can rely on our round-the-clock emergency plumbing support to put things right the first time. Clear pricing, tidy workmanship, and a solid workmanship guarantee mean you only have to make one call—then relax while we protect your property and get life back to normal.
FAQs
What should I do immediately if I discover a burst pipe in my Newport property?
First, shut off your home’s main water supply valve to stop the flow of water and prevent further damage. If you can’t locate the valve, turn off the stop-cock closest to the burst area. Next, switch off electricity in any affected rooms if water is near outlets or wiring. Finally, call our 24/7 emergency plumbing line and, while you wait for the technician to arrive, open taps to drain remaining water from the system and collect leaking water in buckets where possible.
How quickly can your emergency plumbers reach me in Newport?
Because our technicians are based locally throughout Newport and the wider South Wales area, we aim to be on site within 30–60 minutes of your call, traffic and weather permitting. Our dispatch system automatically assigns the nearest available plumber, and you receive a live ETA via text so you know exactly when help will arrive.
Are your burst-pipe repair services available 24/7, including weekends and bank holidays?
Yes. Water damage can escalate in minutes, so our phone lines and on-call teams operate 24 hours a day, 365 days a year—including nights, weekends, and all public holidays. You’ll never pay a premium just because it’s after hours; our transparent pricing stays the same around the clock.
Will you also handle water-damage mitigation after the pipe is repaired?
Absolutely. Once the burst pipe is fixed, our team can extract standing water, set up industrial dehumidifiers, and perform moisture mapping to ensure walls, floors, and ceilings are thoroughly dried. We can also arrange follow-up repairs such as plasterboard replacement, flooring restoration, and mould remediation to return your property to its pre-incident condition.
How much does emergency burst-pipe repair typically cost in Newport?
Costs depend on pipe location, accessibility, pipe material, and the extent of damage, but most emergency call-outs fall between £120 and £280 for labour and basic materials. Before any work begins we provide a clear, itemised quote, and we never charge a call-out fee. If extensive damage requires major pipe replacement, we’ll discuss options and pricing with you up-front.
Can you assist with insurance claims for a burst pipe?
Yes. We can supply a detailed written report, photographs, and moisture readings to support your insurance claim. Many Newport insurers recognise us as approved contractors, which can streamline the approval process. If needed, we can liaise directly with your loss adjuster to ensure all necessary remedial works are authorised quickly.