Local Infrastructure
Local Infrastructure | Electrical Repair | Electrical | Newport
When a power fault threatens your operations in Newport, HEP’s local infrastructure team moves fast, armed with decades of field experience and advanced diagnostic tools. From damaged switchgear in industrial estates to corroded cabling along the docks, our engineers pinpoint the problem and restore full capacity with precision, transparency, and minimal downtime.
We don’t believe in one-size-fits-all fixes; every electrical repair is tailored to the site, the load demands, and the future growth of your facility. Expect clear communication, rigorous safety protocols, and detailed before-and-after reporting—so you know exactly what was done and why it will last. HEP keeps Newport powered, compliant, and ready for what’s next.
FAQs
What types of electrical repair services do you offer in Newport?
We handle the full spectrum of infrastructure-level electrical repairs, including fault finding and rectification on distribution boards, cabling upgrades, switchgear replacement, street-lighting repairs, earthing and bonding improvements, power-quality correction, surge-protection installation, and emergency generator hook-ups. Whether you need a single circuit repaired or a complete network overhaul, our certified engineers have the tools and experience to get Newport’s critical systems back online safely.
Are you licensed and insured to carry out infrastructure electrical work in Newport?
Yes. We are NICEIC Approved Contractors, authorised to work on both low- and medium-voltage installations. All electricians hold current ECS/CSCS cards, IPAF and PASMA certification where access equipment is required. We carry £10 million public liability and professional indemnity insurance, and our work complies fully with BS 7671 (18th Edition), the Electricity at Work Regulations 1989 and Newport City Council permitting requirements.
How quickly can you respond to an emergency electrical fault?
Our 24/7 emergency response team is based in Newport and can usually be on site within 60 minutes of your call, day or night. Vans are stocked with the most commonly needed components so that many faults can be repaired immediately. For complex issues that need specialist parts, we provide temporary power solutions and keep you updated every step of the way until a permanent repair is completed.
Do you provide free estimates and site inspections?
Absolutely. We offer no-obligation site surveys anywhere in Newport, during which our engineer will assess the installation, identify potential hazards, and outline remedial options. You’ll receive a detailed written quotation within 24 hours that breaks down labour, materials and anticipated timelines, so you can make an informed decision before any work begins.
Can you handle both commercial and residential infrastructure projects?
Yes. Our team regularly works on city-centre retail blocks, industrial estates, schools, healthcare facilities, as well as large residential complexes and individual homes. We tailor our approach to the environment—implementing strict RAMS (Risk Assessment Method Statements) for commercial sites and offering flexible scheduling to minimise disruption for homeowners.
What safety standards and quality guarantees do you follow?
Safety is paramount. All repairs are carried out in accordance with BS 7671, IET Guidance Notes, and local network operator (WPD) requirements. We carry out full testing and certification upon completion, deliver an Electrical Installation Condition Report (EICR) where applicable, and provide a 12-month workmanship guarantee plus manufacturer warranties on all parts. Our SafeContractor and CHAS accreditations demonstrate our commitment to continual safety and quality improvement.