Meticulous Maintenance
Meticulous Maintenance | Water Purification | Plumbing | Newcomb
From the moment a HEP technician steps onto your Newcomb property, you’ll notice the difference in our meticulous maintenance approach. We trace every pipe, valve, and fixture as if we installed it ourselves, testing flow rates, checking pressure, and documenting each finding in plain language you can understand. That diligence culminates in our specialized water purification solutions—smartly engineered systems that strip away sediments, heavy metals, and microbes while preserving the natural minerals that make water taste refreshingly crisp.
Clients choose HEP because we back every filtration unit, softener, and UV light with proactive service schedules and 24/7 local support. Whether you need a full-system overhaul or a quick cartridge change, our certified plumbers arrive with stocked vans, transparent pricing, and a promise to leave no tool—or puddle—behind. Trust HEP to safeguard your family’s most essential resource and keep your home running as smoothly as the mountain streams that inspire us.
FAQs
What kinds of water-purification systems do you install and maintain in Newcomb?
Our technicians work with the full range of domestic and light-commercial purification technologies used in the Geelong region: under-sink carbon block filters, whole-of-house sediment and carbon systems, reverse-osmosis (RO) units, ultraviolet (UV) disinfection lamps, and water-softening/conditioning equipment. We can supply, install, service or upgrade any of these systems to suit municipal mains or rainwater supplies in Newcomb.
How often should my filter cartridges or purification unit be serviced?
As a rule of thumb, carbon or sediment cartridges need replacing every 6–12 months, RO membranes every 2–3 years, and UV lamps annually. However, service intervals depend on usage, incoming water quality and system size. During our first visit we label each unit with a tailored schedule and send you automatic reminders so maintenance is never overlooked.
Does Newcomb’s town water really need additional purification?
Barwon Water supplies safe, chlorinated drinking water, but many residents prefer to remove residual chlorine, by-products, micro-sediment, hardness minerals or occasional earthy tastes that can arise in the reticulation network. A correctly sized filter or softener improves taste, protects appliances from scale and can be beneficial for people with sensitivities.
Can you test my water before recommending a system?
Yes. We carry portable test kits that measure chlorine, hardness, TDS, iron, pH and turbidity on the spot. If more detailed analysis is required, we take a sample to a NATA-accredited laboratory. The results allow us to specify the most effective and economical purification solution for your exact water conditions.
How long does installation or a routine maintenance visit take?
A standard under-sink or whole-house filter change takes 30–45 minutes, while servicing an RO or UV system usually requires about one hour. New installations range from 1–3 hours depending on plumbing access and whether additional valves or pressure-limiting devices are needed.
Are your systems certified and covered by warranty?
All filters, housings and UV units we supply are WaterMark-approved, meet AS/NZS 3497 and NSF/ANSI standards, and come with manufacturer warranties of 1–10 years. Our workmanship is backed by a lifetime labour guarantee, and we lodge warranty cards on your behalf to ensure hassle-free future claims.