Customer Satisfaction
Customer Satisfaction | Tankless Water Heater Install | Plumbing | Newcomb
Looking to trade bulky, lukewarm showers for endless, energy-saving hot water? HEP’s Customer Satisfaction Plumbing team brings next-level comfort to Newcomb homes with precision tankless water heater install services. Our licensed pros arrive on time, protect your flooring with drop cloths, and complete most installs the same day—so you can start enjoying continuous hot water, lower utility bills, and extra storage space before dinner. We even haul away your old tank and walk you through the easy-to-use digital controls before we leave.
From the first phone call to the final temperature test, we back every job with our Satisfaction Guarantee and transparent, upfront pricing. Whether you’re upgrading a growing household, finishing a remodel, or simply tired of running out of hot water, trust HEP to tailor the perfect system, file all permits, and keep future maintenance effortless. Ready to feel the difference? Schedule your tankless water heater install today and discover why Newcomb neighbors keep choosing HEP for comfort that never quits.
FAQs
What are the main benefits of switching to a tankless water heater?
Tankless units heat water on demand, so you never run out of hot water and you eliminate standby heat loss from a storage tank. They are up to 30–40 % more energy-efficient than standard tanks, last about twice as long (20+ years with proper maintenance), free up floor space, and often qualify for utility or government rebates. Many models also offer precise temperature control and smart-home connectivity.
How long does a typical tankless water heater installation take in Newcomb?
Most residential installations are completed in a single day—usually 4–8 hours—provided the existing gas, water, and power lines are in good condition and sized correctly. If upgrades are required (for example, larger-diameter gas piping, a new flue, or an electrical circuit for condensing units), the job can extend to 1½–2 days. We discuss all scope items in advance so you know exactly what to expect.
What size (flow rate) tankless unit do I need for my household?
Sizing is based on peak hot-water demand, measured in litres per minute (L/min). Count the fixtures you might use at once (e.g., two showers and a dishwasher) and add their flow rates. In Newcomb, a family of four typically needs 20–26 L/min, while smaller households may be fine with 15–18 L/min. Our technicians perform a detailed load calculation during the on-site assessment to select the right model so you get uninterrupted hot water without overspending on capacity.
Are there rebates or incentives available in Newcomb for tankless water heaters?
Yes. Under Victoria’s Victorian Energy Upgrades (VEU) program and some local utility programs, high-efficiency gas or electric heat-pump tankless systems can earn discounts or point-of-sale rebates that reduce the upfront cost by $200–$1,000, depending on the model’s efficiency rating. We handle the paperwork and submit certificates on your behalf so you receive the maximum eligible savings.
How much maintenance does a tankless water heater require, and can you service it?
Compared with storage tanks, tankless units need less frequent attention but still benefit from annual servicing. A yearly maintenance visit generally includes descaling the heat exchanger, cleaning the inlet filter, checking gas pressure, and updating the firmware on smart models. In areas with hard water like parts of Newcomb, we recommend flushing every 6–12 months. Our licensed plumbers offer affordable service plans and keep your warranty valid.
What is the average cost of installing a tankless water heater in Newcomb and what factors affect price?
A standard, non-condensing gas tankless installation in Newcomb typically ranges from $2,500–$3,500 supplied and fitted. High-efficiency condensing or heat-pump units run $3,800–$5,500. Costs vary with: (1) unit capacity and brand, (2) need for gas line upsizing or electrical upgrades, (3) flue or condensate drainage requirements, (4) complexity of mounting location, and (5) optional extras like recirculation pumps or Wi-Fi controllers. We provide a fixed-price, itemised quote after a free on-site inspection so there are no surprises.