Expert Team
Expert Team | Tank Water Heater | Plumbing | Newcomb
When the hot water stops flowing in Newcomb, homeowners know they can count on HEP’s expert team to get things steaming again. Our licensed plumbers specialize in fast, meticulous service—whether you need a brand-new tank water heater installed, a stubborn leak repaired, or routine maintenance that extends the life of your system. We arrive on schedule, protect your home with floor coverings, and explain every option clearly so you never feel left in the dark.
Beyond technical skill, we bring a neighbor-to-neighbor attitude to every call. That means honest pricing, respectful communication, and a tidy workspace when we’re done. From energy-efficient upgrades to emergency fixes, HEP Plumbing keeps Newcomb families comfortable and confident that their tank water heater will deliver consistent, affordable hot water for years to come.
FAQs
What signs indicate that I should replace my tank water heater instead of repairing it?
If your unit is over 10–12 years old, shows visible corrosion, produces rusty or sandy water, or requires frequent repairs, replacement is usually more cost-effective. Major tank leaks or a failed heat exchanger cannot be safely repaired. Our Newcomb plumbers can inspect the heater, test for internal rust, check the anode rod, and provide an honest recommendation on whether repair or replacement will save you money in the long run.
How long does a tank water heater typically last in Newcomb?
With Newcomb’s moderately hard water, a standard glass-lined tank water heater lasts about 10 years, while a premium stainless-steel or commercial-grade model can reach 15-20 years. Lifespan depends on water quality, usage, and whether annual maintenance—such as flushing sediment and replacing the anode rod—is performed. Scheduling our yearly service visit will maximise longevity and keep your warranty valid.
What size tank water heater do I need for my household?
Sizing is based on peak-hour hot water demand, which depends on the number of occupants and fixtures. A couple in an apartment typically needs a 50-litre (13-gal) electric or 90-litre (25-gal) gas unit. A family of four often requires 160–200 litres (40-50 gal). We calculate your First Hour Rating (FHR)—the litres of hot water the heater can supply in one hour—then recommend a model that meets or slightly exceeds that figure to prevent temperature drops during showers or laundry cycles.
Can you upgrade my old tank water heater to a high-efficiency model, and will it save me money?
Absolutely. We carry high-efficiency gas and electric storage heaters with thicker insulation, high-output burners or elements, and optional heat-pump assistance. These units achieve Energy Ratings up to 5.5 stars, reducing energy consumption by 15–35 %. For an average Newcomb household, that can translate to $120–$250 in annual savings. Our team will remove and recycle your old unit, handle all plumbing and gasfitting, and lodge the paperwork for any Victorian energy rebates you may qualify for.
How quickly can your team respond to an emergency tank water heater leak in Newcomb?
We offer 24/7 emergency service throughout Newcomb and surrounding suburbs. Calls received before 10 pm are usually attended within 1 hour; overnight calls are triaged and typically reached within 2 hours. Our vans carry shut-off valves, replacement thermostats, relief valves, and temporary tanks so we can isolate the leak, prevent property damage, and restore hot water in a single visit whenever possible.
Do you provide annual maintenance services, and what is included?
Yes. Our comprehensive maintenance package includes: draining and flushing the tank to remove sediment; inspecting and replacing the sacrificial anode if necessary; testing the temperature-pressure relief (TPR) valve; checking thermostat calibration; examining gas burners or electric elements; and assessing venting and seismic restraints. Clients receive a written condition report and priority scheduling for any repairs. Regular maintenance improves efficiency, prevents unexpected breakdowns, and is required by most manufacturers to keep warranties valid.