Quality Service
Quality Service | Plumbing | Newcomb
When a leak, drip, or burst threatens to dampen your day in Newcomb, HEP is the neighbor you can count on. Our qualified technicians arrive when we say we will, equipped with premium parts, modern tools, and a courteous attitude that puts you immediately at ease. From unclogging stubborn drains to installing state-of-the-art hot-water systems, we bring decades of experience and a passion for craftsmanship to every job—leaving your home spotless and your mind stress-free.
What sets us apart is our commitment to honest, upfront pricing and crystal-clear communication. We explain the fix before we touch a wrench, offer options that suit your budget, and back our work with ironclad guarantees. Discover why Newcomb residents rely on HEP for plumbing that’s as dependable as it is professional. Your water flows, your worries go—that’s the HEP promise.
FAQs
What plumbing services do you provide in Newcomb?
We offer a complete range of residential and light–commercial plumbing solutions, including blocked drain clearing, burst pipe repairs, hot-water system installation and servicing, gas fitting, leaking tap and toilet repairs, roof and gutter maintenance, appliance hook-ups, and bathroom or kitchen renovations. If water or gas runs through it, our licensed plumbers in Newcomb can repair, replace, or install it.
Are your plumbers fully licensed and insured?
Yes. Every technician on our team holds current Victorian plumbing and gas-fitting licences, is registered with the Victorian Building Authority (VBA), and carries public liability insurance. We also maintain workers-compensation coverage, so you are protected against any onsite mishaps and can be confident all work meets state and Australian Standards.
Do you offer emergency plumbing services in Newcomb?
Absolutely. We run a 24/7 emergency service staffed by on-call plumbers who live locally, allowing us to reach Newcomb homes quickly—usually within one hour. Whether it’s a burst pipe at 2 a.m. or a gas leak on a public holiday, you can phone our dedicated emergency line and get immediate assistance with no after-hours surcharge.
How soon can you attend my property once I book a job?
For standard bookings made before midday we can usually arrange same-day attendance. You’ll receive an exact arrival window and a confirmation SMS when the plumber is en route. Because we keep our vans fully stocked with common parts, most issues are fixed in one visit, saving you both time and money.
What pricing structure do you use and what payment options are available?
Before any work starts, our plumber will inspect the job and give you a transparent, upfront fixed price—no surprise extras. Pensioner and senior discounts are available. Once the job is complete you can pay by EFTPOS, all major credit cards, cash, or bank transfer. For larger projects we can arrange interest-free payment plans through a finance partner.
Do you guarantee your workmanship and the parts you install?
Yes. We stand behind our work with a lifetime labour warranty—if a fault arises due to our workmanship we’ll return and fix it free of charge. All supplied parts and fixtures are sourced from reputable manufacturers and carry their full product warranties, typically ranging from 12 months to 10 years depending on the item.