Experienced Professionals
Experienced Professionals | Plumbing | Newcomb
From slow drains to full-scale repipes, the seasoned technicians at HEP bring decades of expertise to every service call in Newcomb. Our licensed crew knows the quirks of regional water lines, the best fixtures for mountain climates, and the urgency that comes with a surprise leak at midnight. We arrive in fully stocked trucks, diagnose fast, and explain your options in plain language—so you stay in control of both your home and your budget.
Homeowners and businesses trust HEP because we treat every project as if it were our own. Whether you need precision leak detection, water-heater optimization, or a brand-new bathroom upgrade, our workmanship is backed by transparent pricing and a satisfaction guarantee. Discover why neighbors keep our number handy for expert, dependable plumbing solutions delivered with hometown care.
FAQs
What plumbing services do your experienced professionals offer in Newcomb?
Our team covers the full spectrum of residential and commercial plumbing. This includes leak detection and repairs, blocked drain clearing, hot-water system installation and maintenance, gas fitting and appliance connections, burst-pipe repairs, roof and gutter work, bathroom and kitchen renovations, backflow prevention testing, and scheduled preventative maintenance programs. If water or gas flows through it, we can install, repair, or upgrade it.
Are your Newcomb plumbers fully licensed and insured?
Yes. Every plumber who attends your property holds a current Victorian plumbing licence with the Victorian Building Authority (VBA) and carries full public liability insurance. We also maintain specialised endorsements for gas fitting, Type A appliance servicing, thermostatic mixing valves, and backflow prevention so you can be confident all work complies with Australian Standards and local council regulations.
Do you provide 24/7 emergency plumbing services?
Absolutely. Plumbing disasters don’t keep office hours, so we have a dedicated on-call crew available 24 hours a day, 7 days a week, including public holidays. Whether it’s a burst pipe at 3 am, a sewer blockage on a Sunday, or a sudden loss of hot water, you’ll reach a real person—never an answering machine—and we’ll dispatch the nearest qualified plumber to your Newcomb address immediately.
How fast can you arrive at my Newcomb property during an emergency?
Because our vehicles are strategically based around Greater Geelong, we typically arrive anywhere in Newcomb within 60 minutes of your call. Each van is stocked as a ‘mobile workshop’ with common pipe sizes, fittings, water heaters, drain-clearing equipment, and gas parts, allowing us to complete most repairs on the spot without a second visit.
What should I do while waiting for the plumber if a pipe bursts or water is flooding?
First, turn off your property’s main water supply—usually located at the water meter near the front boundary. If the problem is with a hot-water unit, shut the isolation valve on the cold-water inlet and switch the unit’s energy source (gas or electricity) off. Next, open a tap at the lowest point on the property (often a garden tap) to drain excess water. Move valuables away from the affected area and, if safe, switch off power at the fuse box to any circuits that may come into contact with water. Then call us so our emergency team can walk you through any further steps while we’re en route.
Do you charge a call-out fee, and can I get an upfront quote?
For standard daytime bookings we offer free on-site assessments and fixed-price quotes before any work begins. After-hours emergency visits attract a modest call-out fee that covers the immediate response and travel; this fee is always disclosed over the phone when you book. Once on site, we diagnose the issue, explain the repair options, and provide a written, itemised quote so you know the total cost—labour, materials, and GST—before we start.