Customer Satisfaction
Customer Satisfaction | Plumbing | Newcomb
For decades, HEP has been the neighbor Newcomb residents call when water lines whisper or drains won’t budge. Our team arrives on time, smiles on, boot covers in place, and listens to your concerns before lifting a wrench. Because we’re locals, we understand the quirks of older cottages, the demands of new builds, and the urgency of a Saturday night leak—turning stressful surprises into simple solutions.
Customer satisfaction is more than a slogan; it’s our playbook. We back every repair with a written guarantee, share transparent, upfront pricing, and follow up after each visit to be sure everything is flowing exactly as it should. From the first phone call to the final inspection, your comfort, safety, and confidence guide every step of our service. Discover why neighbors keep sharing our number and why you’ll never hesitate to do the same for expert plumbing care.
FAQs
What plumbing services do you offer in Newcomb?
We provide a full suite of domestic and commercial plumbing solutions, including leak detection and repairs, blocked drain clearing, hot-water system installation and servicing, gas fitting, burst pipe repairs, roof and gutter maintenance, bathroom and kitchen renovations, and pre-purchase plumbing inspections. If it involves water or gas, we can look after it for you.
Are your plumbers licensed and insured?
Absolutely. Every tradesperson who attends your Newcomb property holds current Victorian plumbing and gas-fitting licences and is fully insured for public liability and work-cover. We also maintain ongoing training so our team stays up to date with the latest products, safety standards and local council regulations.
Do you provide emergency plumbing services in Newcomb?
Yes. Our emergency hotline operates 24 hours a day, 7 days a week, 365 days a year. Whether it’s a burst pipe at 2 a.m. or a sudden hot-water failure on a public holiday, a qualified plumber will be dispatched immediately to minimise damage and restore your services.
How quickly can you arrive at my Newcomb property?
Because our depot is based right here in the Greater Geelong area, most customers in Newcomb see a plumber at their door within 60 minutes of booking. For scheduled, non-urgent jobs we offer exact appointment windows and send real-time SMS tracking so you know exactly when we’re on the way.
What are your pricing and payment options?
We believe in transparent, upfront pricing. After assessing the job we give you a fixed quote before work starts—no hidden fees and no weekend or after-hours surcharge. Payment can be made by EFTPOS, credit card, bank transfer, cash, or interest-free Zip Pay for larger projects. Pensioner discounts are also available.
How do you ensure customer satisfaction?
Our work is backed by a 100 % satisfaction guarantee and a lifetime workmanship warranty. We only use Australian WaterMark-approved parts, follow stringent cleanup protocols, and conduct a final walk-through with you to confirm everything is working perfectly before we leave. Follow-up calls and reminder emails allow us to address any concerns immediately.