Comfortable Home
Comfortable Home | Heating and Air Conditioning | Newcomb
Feel the difference as soon as you step through the door. HEP brings decades of expertise to Newcomb, tailoring dependable heating and air conditioning solutions that keep your home perfectly cozy in winter and refreshingly cool in summer. Friendly, background-checked technicians arrive on time, explain every option in plain language, and treat your house with the same care they give their own.
From smart-thermostat upgrades and high-efficiency system installs to routine tune-ups and 24/7 emergency repairs, we make comfort effortless and energy bills lighter. Discover why so many of your Newcomb neighbors trust HEP—and relax knowing that whatever the season throws at you, your home is ready.
FAQs
What type of heating and cooling systems work best in Newcomb’s coastal climate?
Newcomb experiences mild winters, warm summers, salty sea air and occasional high humidity. Split-system reverse-cycle air conditioners are the most popular because they provide both efficient heating and cooling in one unit and can withstand coastal conditions. For larger homes, a ducted reverse-cycle system offers whole-house comfort with zoning options. If you prefer gas heat, a high-efficiency gas ducted heater paired with an evaporative cooler provides low-cost operation in our usually dry summer heat. Our technicians can assess insulation levels, window orientation and budget to recommend the ideal system for your home.
How often should I service my heater or air conditioner?
For maximum efficiency and to maintain warranty coverage, we recommend a professional tune-up twice a year—once before the cooling season (September–October) and once before the heating season (April–May). During a visit our licensed technicians will clean coils, check refrigerant levels, test safety controls, inspect ductwork, calibrate the thermostat and replace filters if needed. Regular servicing can reduce energy bills by up to 15 %, extend equipment life and detect minor faults before they cause costly breakdowns.
What can I do to improve the energy efficiency of my HVAC system?
Beyond routine servicing, you can: • Replace or wash filters every 1–3 months. • Seal gaps around windows and doors to minimise drafts. • Install a smart or Wi-Fi thermostat and program temperature setbacks when you’re asleep or away. • Keep outdoor condenser units clear of debris and vegetation. • Upgrade single-pane windows to double glazing and boost ceiling insulation to at least R-4.0. • Consider zoning so you only condition rooms you’re using. • When replacing old equipment, choose models with a high star rating (minimum 4 stars for heaters, 5+ stars for air conditioners). These steps can cut annual heating-cooling costs by 20–40 %.
What warning signs mean my system needs repair or replacement?
Call us if you notice any of the following: • Unusual noises—rattling, grinding or loud fan operation. • Weak airflow or rooms that never reach the set temperature. • Short cycling (the unit turns on and off rapidly) or constantly running. • Unexplained spikes in your energy bill. • Water leaks around the indoor unit or ice on outdoor coils. • An odd smell—musty, burning or chemical odours. Systems over 12–15 years old that require frequent repairs are often more economical to replace with a high-efficiency model that offers lower running costs and a new warranty.
Do you provide 24/7 emergency heating and air-conditioning services in Newcomb?
Yes. We have technicians on call 24 hours a day, 365 days a year. Whether it’s a furnace failure on a cold winter night or an air-conditioner breakdown during a summer heatwave, our team can usually arrive within two hours anywhere in Newcomb and surrounding suburbs. We carry common spare parts in our service vans, so most emergencies are fixed on the first visit. After-hours rates apply, but we always provide an up-front estimate before work begins.
Are there rebates or incentives available for upgrading to an energy-efficient system in Newcomb?
Absolutely. The Victorian Energy Upgrade (VEU) program currently offers discounts on high-efficiency reverse-cycle air conditioners, gas heating replacements and smart thermostats. Depending on the model and capacity, you could save between $200 and $1,200 off the upfront cost. In addition, some energy retailers provide bonus credits for demand-response enabled units. We handle all paperwork, confirm eligibility and apply the rebate instantly, so you only pay the reduced balance. Ask us for the latest rebate schedule during your free in-home quote.