Prompt Service
Prompt Service | Emergency Plumbing | Plumbing | Newcomb
When a burst pipe, overflowing toilet, or sudden leak turns your Newcomb home upside down, HEP’s Prompt Service Plumbing team is ready to restore calm—fast. Our licensed, local technicians answer calls around the clock, arriving with fully stocked trucks, advanced leak-detection tools, and a can-do attitude that puts your worries at ease. From diagnosing the problem to completing repairs on the spot, we treat your property with care, explain every option up-front, and back our work with clear, honest pricing.
Whether it’s 3 p.m. or 3 a.m., you can rely on our expertise in emergency plumbing to get life flowing smoothly again. We handle everything from clogged drains and water-heater failures to sewer line backups and frozen pipes, ensuring minimal disruption and maximum peace of mind. One call to HEP means swift response, courteous service, and a job done right the first time—so you can get back to what matters most.
FAQs
What counts as a plumbing emergency and when should I call Prompt Service Plumbing in Newcomb?
Any situation that risks water damage, threatens health or leaves you without essential services is an emergency. Burst or leaking pipes, sewer backups, overflowing toilets, gas leaks, no hot water, and sudden drops in water pressure all require immediate attention. If you are unsure, call us—our dispatcher will help you decide whether a same-hour visit is necessary.
How quickly can your emergency plumber reach my property in Newcomb or nearby suburbs?
We have mobile technicians based in and around Newcomb. In most cases we arrive within 60 minutes of your call, often sooner for addresses in 3219. For Bellarine Peninsula, Geelong CBD and Leopold we typically reach you within 90 minutes. Real-time GPS tracking lets our office update you on the plumber’s exact ETA.
Are your emergency plumbing services really available 24/7, including weekends and public holidays?
Yes. Our phone line is staffed around the clock and our on-call plumbers work in rotating shifts so there is always a licensed technician ready to respond—day or night, Christmas or Anzac Day. You will never be charged extra for calling outside normal business hours; our after-hours rates are listed up-front.
How much will an emergency call-out cost and will I get a quote before work starts?
We charge a fixed $99 call-out fee that covers travel and the first 15 minutes on site. After diagnosing the problem we present a written, itemised quote so you know the full price before we touch a wrench. Pensioner discounts and interest-free payment plans are available for larger jobs. No work proceeds without your signed approval.
What should I do while waiting for the plumber to arrive to minimise damage?
1) Turn off the closest isolation valve or, if necessary, the main water meter. 2) Switch off the gas meter if you smell gas. 3) Move furniture and electrical items away from leaks. 4) Place buckets or towels to catch water. 5) Do not use chemical drain cleaners—they can worsen pipe damage and create a hazard for our technicians. Our dispatcher can talk you through these steps over the phone.
Are your plumbers licensed and insured, and do you guarantee emergency repairs?
All our technicians hold current Victorian plumbing and gas-fitting licences, carry photo ID and are fully covered by $20 million public liability insurance. We back every emergency repair with a written lifetime labour warranty and manufacturer warranties on parts. If a repair we performed fails, we return and fix it at no charge.