Plumbing Emergencies
Plumbing Emergencies | Emergency Plumbing | Plumbing | Newcomb
When a pipe bursts at midnight or the toilet overflows five minutes before guests arrive, Newcomb homeowners count on HEP for rapid, no-nonsense emergency plumbing. Our licensed technicians live and work right here in the community, so we’re already on the road when you call—arriving with fully stocked vans, advanced leak-detection gear, and the experience to fix the problem on the first visit. From gas line scares to hot-water breakdowns, we restore safety and comfort 24/7 without the inflated “after-hours” surprises.
HEP believes a crisis shouldn’t come with guesswork. That’s why you get upfront pricing, clear communication, and workmanship backed by solid guarantees. Save our number now, and the next time water’s rising faster than your stress level, reach for the local team that turns chaos into calm —your neighbors at HEP, the emergency plumbing specialists Newcomb trusts day and night.
FAQs
What situations count as a plumbing emergency in Newcomb?
Any issue that threatens to damage your property, compromise health or safety, or cut off essential water or gas supply is considered an emergency. Common examples include burst or leaking pipes, severe drain blockages backing up wastewater, overflowing toilets you can’t stop, complete loss of hot water in winter, suspected gas leaks, and leaking or failed hot-water units. If you are unsure, call us; we’re happy to advise whether it needs immediate attention or can be scheduled.
Are you available 24/7 for emergency plumbing calls in Newcomb?
Yes. Our emergency team is on call 24 hours a day, 7 days a week, including public holidays. When you ring our emergency line, you’ll speak to a local plumber—not an answering service—who can give immediate safety advice and dispatch a licensed technician to your Newcomb property, usually within an hour.
How quickly can a plumber reach my home or business after I call?
Because we base an emergency crew in the Geelong area, average arrival time to Newcomb addresses is 30–60 minutes. Factors such as peak-hour traffic or extreme weather can extend that slightly, but we’ll give an honest ETA over the phone and keep you updated via SMS. For high-risk situations like suspected gas leaks or major bursts, we prioritise your job over routine bookings.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the water: Locate the main stop tap (usually at the water meter) and turn it clockwise. 2. Isolate electricity if water is near power points or appliances. 3. For gas smells, turn the gas meter lever 90° to OFF, open windows, and avoid flames or switches. 4. Contain leaks with buckets, towels, or turning off fixtures at isolation valves. 5. Take photos for insurance documentation but never attempt repairs you’re not trained for. Our on-call plumber can guide you through these steps over the phone.
Will an emergency service cost more than a regular plumbing appointment?
Emergency call-outs do attract a surcharge to cover after-hours staffing and rapid response logistics, but we keep fees transparent. You’ll receive a fixed price for the attendance fee over the phone and an on-site, obligation-free quote before work begins. No overtime or hidden charges are added without your approval. We also provide itemised invoices suitable for insurance claims.
Are your emergency plumbers licensed, insured, and equipped to handle any job?
Absolutely. Every technician holds Victorian plumbing and gasfitting licences, carries $20 million public liability insurance, and undertakes annual safety training. Our fully stocked vans carry replacement parts, pipe freezing kits, drain cameras, hydro-jetters, and temporary water-heating units, allowing us to repair or at least stabilise 95 % of emergencies in a single visit. For complex jobs needing follow-up work—such as extensive pipe relining—we organise a convenient return appointment and leave your premises safe and operational in the meantime.