Expert Assistance
Expert Assistance | Emergency Plumbing | Plumbing | Newcomb
When a pipe bursts at midnight or your hot water system gives up on a frosty Newcomb morning, you need help that arrives fast and fixes the problem the first time. HEP’s expert team is on-call 24/7, racing to your door with fully stocked vans, advanced diagnostic gear, and decades of know-how. From blocked drains to leaking gas lines, we tackle every crisis with calm professionalism and transparent, upfront pricing—so you’re never left guessing or stressing.
Residents and businesses across Newcomb trust HEP for emergency plumbing because we’re locals too; we know the layout of your streets and the quirks of older homes along the Bellarine Highway. Our licensed technicians back their workmanship with iron-clad guarantees, clean up after themselves, and keep you informed at every step. Save our number now, and the next time water is gushing where it shouldn’t, you’ll have Newcomb’s fastest, friendliest solution already in your pocket.
FAQs
What situations are considered a plumbing emergency and when should I call your Newcomb emergency plumber?
A plumbing emergency is any issue that risks property damage, safety, or loss of essential services. This includes burst or leaking pipes, sewage backups, overflowing toilets, no hot water, gas leaks, and major roof or gutter leaks during storms. If shutting off the water or gas supply does not control the problem, or if you are unsure how severe the fault is, call our Newcomb emergency plumber immediately—24 hours a day—so we can prevent further damage and restore your plumbing quickly.
How fast can your emergency plumbers arrive at my home or business in Newcomb?
Because we maintain a dedicated on-call team stationed locally, we aim to be on site within 1 hour of your call anywhere in Newcomb and surrounding suburbs. Traffic and weather permitting, many customers see us in 30 minutes or less. Our dispatch system tracks the closest available technician to minimise travel time and keep you informed with live ETA updates via SMS.
Do you provide emergency plumbing services after hours, on weekends, and public holidays?
Yes. Our emergency plumbing line is staffed 24 hours a day, 7 days a week, including weekends and all public holidays. Whether a pipe bursts at 2 am on a Sunday or the hot-water system fails on Christmas Day, you will reach a live operator who can arrange immediate assistance from a licensed plumber equipped with the tools and parts required for most urgent repairs.
What costs should I expect for an emergency call-out in Newcomb?
We charge a fixed, transparent call-out fee that covers the plumber’s travel and on-site assessment. After diagnosing the fault, we provide an itemised, up-front quote for the repair work before any tools come out of the van. There are no hidden surcharges for nights, weekends, or holidays—pricing is consistent around the clock. If you approve the quote, the call-out fee is absorbed into the total; if you decline, you pay only the call-out fee.
What should I do while waiting for the emergency plumber to arrive?
1) Turn off the water supply at the main shut-off valve (usually at the front boundary) to minimise flooding. 2) For a hot-water or heating emergency, switch off the appliance’s power or gas isolation valve. 3) If a leak is active, open taps at the lowest point in the house to drain residual water and place towels or buckets to contain any dripping. 4) Never enter areas with standing water near electrical outlets; switch power off at the main board if safe to do so. 5) Take photos for insurance. 6) Keep pets and children clear of the affected area. Once these steps are done, wait in a safe location until our plumber arrives.
Are your emergency plumbers licenced and insured, and is the work guaranteed?
Absolutely. Every technician holds current Victorian plumbing and gasfitting licences, carries public liability insurance of at least $20 million, and undergoes regular safety and compliance training. We supply compliance certificates for any work that legally requires it and stand behind our labour and supplied parts with a written workmanship guarantee—12 months for general repairs and up to the manufacturer’s warranty period for new fixtures or appliances.