Reliable Solutions
Reliable Solutions | Plumbing | New Tazewell
When a faucet drips at midnight or a water heater quits on a chilly morning, New Tazewell homeowners count on HEP’s Reliable Solutions to make things right—fast. Our certified technicians arrive with fully stocked vans, transparent pricing, and a smile, ready to diagnose, repair, or replace whatever’s standing between you and stress-free plumbing. We respect your schedule as much as your home, which is why we offer convenient appointment windows, shoe covers, and a tidy workspace once the job is done.
From preventive maintenance that keeps pipes flowing freely to 24/7 emergency responses for those “uh-oh” moments, HEP delivers hometown service backed by big-company resources. Whether you need rooter work, sump-pump installs, water-quality upgrades, or help planning a full bathroom makeover, we’re the trusted neighbor you can always reach. Give us a call today and discover how worry-free life can be when every drop, drain, and fixture is in reliable hands.
FAQs
What plumbing services do Reliable Solutions provide in New Tazewell?
Our team handles everything from small repairs to full plumbing remodels. Popular services include leak detection and repair, water-heater installation and maintenance (both tank and tankless), drain and sewer line cleaning, fixture replacements, gas line work, sump pump service, backflow prevention testing, and whole-home plumbing inspections. If water or gas runs through it, we can install, repair, or replace it for you.
Are your plumbers licensed and insured in Tennessee?
Yes. Every technician who enters your home carries a current Tennessee journeyman or master plumbing license, has passed a background check, and is fully bonded and insured. We also maintain workers’ compensation and $2 million in general liability coverage to protect you and your property on every visit.
Do you offer 24/7 emergency plumbing service in New Tazewell?
Absolutely. Burst pipes, overflowing toilets, and failed water heaters rarely wait for business hours, so our dispatch lines are staffed around the clock. Call us any time—day, night, weekends, or holidays—and a live representative will schedule the nearest on-call technician. We stock our service vans with common repair parts so most emergencies can be resolved in a single visit.
How fast can you get to my home or business after I call?
Because we keep dedicated crews in Claiborne County, our average response time inside the New Tazewell city limits is 60–90 minutes for emergencies and same-day or next-day for standard service calls. When you schedule, we provide a narrow arrival window and send text updates with GPS technician tracking so you know exactly when help will arrive.
What will a typical service call cost?
We charge a small flat diagnostic fee that is waived if you approve the repair. After the assessment, your plumber will present up-front, menu-style pricing based on the job—not the hours it may take—so there are no surprises on the final bill. Seniors, military families, and first-time customers receive a 10 % discount, and financing is available on projects over $500.
Do you back your repairs with any warranties or guarantees?
Yes. All workmanship is guaranteed for a minimum of one year, and many products carry manufacturer warranties of five years or more. If any part we install fails within the warranty period due to a workmanship issue, we will return promptly at no charge to make it right. Your satisfaction is further protected by our 100 % Satisfaction Guarantee—if you’re not happy, you don’t pay until we resolve the issue.