Expert Technicians
Expert Technicians | Plumbing | New Tazewell
When a burst pipe or stubborn clog threatens to put life in New Tazewell on hold, homeowners turn to HEP’s expert technicians for fast, friendly plumbing solutions. Our local team arrives equipped with advanced leak-detection tools, fully stocked service vans, and the know-how earned from decades of hands-on experience. We respect your time and property—showing up when promised, slipping on protective booties, and explaining every option before the work begins.
From whole-home repipes and water-heater upgrades to meticulous drain cleaning and fixture installations, we handle jobs of every size with the same commitment to craftsmanship and transparent pricing. Day or night, one call to HEP means peace of mind, honest advice, and repairs that last—so you can get back to enjoying the mountain views without worrying about your pipes.
FAQs
What plumbing services do your expert technicians offer in New Tazewell?
Our team handles the full spectrum of residential and commercial plumbing needs, including leak detection and repair, water-heater installation and maintenance (tank and tankless), drain cleaning and hydro-jetting, sewer line inspection and replacement, fixture upgrades, toilet and faucet repairs, garbage disposal service, water-pressure issues, backflow prevention, and new construction or remodel rough-ins. If water runs through it, we can install, repair, or replace it.
Are your plumbers in New Tazewell licensed, insured, and certified?
Yes. Every technician who arrives at your door holds a State of Tennessee Journeyman or Master Plumbing License, carries full liability and workers’-comp insurance, and completes manufacturer-specific training for brands such as Rheem, Moen, Delta, and Navien. We also maintain EPA Section 608 certification for refrigerant-handling tasks related to heat-pump water heaters.
Do you provide 24/7 emergency plumbing service?
Absolutely. Burst pipes, sewer backups, and failed water heaters rarely happen on a schedule, so we operate a live dispatcher 24 hours a day, 365 days a year. Call our main number and you will reach a real person who will immediately route the on-call technician. Most emergencies in the New Tazewell city limits are reached within 60 minutes, even on weekends and holidays.
How quickly can you arrive at my home or business in New Tazewell?
Because we stage our service vans right here in Claiborne County, typical response times inside New Tazewell are 30–60 minutes for emergencies and same-day or next-day for routine calls. For outlying areas such as Springdale, Cedar Fork, and Lone Mountain, add roughly 15 minutes. When you schedule, our dispatcher texts you an exact arrival window and a real-time GPS link for your technician.
What are your pricing and payment options?
We use upfront, flat-rate pricing. After diagnosing the issue on-site, your technician will present written options—good, better, and best—so you know the exact cost before work begins. No hourly surprises. We accept cash, check, all major credit cards, and mobile wallets. Financing plans with 0% APR for six months are available on jobs over $500, and seniors, veterans, and first responders receive a 10% discount.
How do you guarantee the quality of your plumbing work?
All labor carries a minimum one-year workmanship warranty, and many fixtures we install come with manufacturer warranties of up to 10 years. We perform post-repair pressure and leak tests, video-inspect buried sewer lines, and leave the work area cleaner than we found it. If any covered issue recurs within the warranty period, we return at no charge—no fine print. Our goal is 100% satisfaction and long-term peace of mind for every New Tazewell customer.