Personalized Solutions
Personalized Solutions | Heating and Air Conditioning | New Tazewell
When New Tazewell’s weather flips from brisk mountain mornings to steamy summer afternoons, you need more than a one-size-fits-all fix—you need HEP’s personalized solutions. Our certified technicians start by listening to your comfort goals, budget, and the quirks of your home, then craft a custom plan that balances energy efficiency with year-round peace of mind. From smart-thermostat upgrades to whisper-quiet ductless minisplits, every recommendation comes with transparent pricing and the promise that Help Is on the Way—often the very same day you call.
Homeowners across Claiborne County count on our heating and air conditioning expertise because we treat every system like it’s our own. We back installations with iron-clad warranties, offer 24/7 emergency service for those surprise cold snaps, and schedule maintenance around your calendar, not ours. With HEP, you’re not just buying equipment; you’re gaining a local partner committed to keeping your family cozy in January and cool in July, season after season.
FAQs
What heating and cooling services do you provide for homeowners and businesses in New Tazewell?
We offer complete HVAC solutions, including new system design and installation, replacement of outdated furnaces and air conditioners, seasonal tune-ups, 24/7 emergency repairs, ductwork inspection and sealing, indoor air-quality products, smart thermostat setup, and energy-efficiency consultations. Every project starts with a no-obligation comfort assessment so we can tailor the equipment size, efficiency rating, and accessories to your exact space, budget, and comfort goals.
How often should I schedule maintenance, and what does your service visit include?
For most systems we recommend two precision tune-ups per year—one in spring for cooling equipment and one in fall for heating units. During each visit our NATE-certified technician will: (1) clean the coils, burners, and blower, (2) check refrigerant charge and airflow, (3) tighten electrical connections, (4) lubricate moving parts, (5) test safety controls and thermostat calibration, and (6) provide a written performance report. Routine maintenance keeps energy bills low, extends equipment life, and preserves manufacturer warranties.
Are your technicians certified and familiar with Tennessee codes and permits?
Yes. All field personnel hold current NATE certification, EPA Section 608 refrigerant licenses, and continuous factory-training credentials. We pull the required Claiborne County permits, follow the latest International Residential Code (IRC) and International Mechanical Code (IMC) guidelines, and coordinate any utility or TVA inspections so you never have to worry about compliance issues or failed inspections.
Do you offer 24/7 emergency HVAC repair in New Tazewell, and what is your typical response time?
Absolutely. Our on-call team is available nights, weekends, and holidays. Because our warehouse and parts supply are located right here in Claiborne County, the average arrival time inside New Tazewell city limits is 60–90 minutes. We carry common OEM parts on our service vehicles, enabling us to resolve 85 % of breakdowns in a single visit.
What financing, rebates, or tax incentives can help me afford a new high-efficiency system?
We partner with several lenders to provide 0 % APR promotional financing for up to 18 months or low-payment options spread over 60-months. Qualifying ENERGY STAR® heat pumps and furnaces may also be eligible for TVA eScore rebates, federal Inflation Reduction Act tax credits (up to $2,000), and manufacturer cash-back promotions. During your estimate we’ll calculate every incentive you qualify for and complete the paperwork on your behalf.
How can I improve indoor air quality and overall energy efficiency in my New Tazewell home?
Start with a whole-home energy audit to locate air leaks and insulation gaps common in older Tennessee homes. We can then recommend high-MERV or HEPA filtration, UV-C germicidal lights, balanced humidity control, and optional air purification systems. Pair these upgrades with a variable-speed heat pump, programmable or Wi-Fi thermostat, and proper duct sealing to see energy savings of 20-40 % and a noticeable reduction in dust, pollen, and mold spores.