Expert Technicians
Expert Technicians | Heating and Air Conditioning | New Tazewell
For decades, HEP’s expert technicians have kept New Tazewell homes comfortable through every season. We’re your neighbors, arriving fast with fully stocked trucks, straight-talk answers, and workmanship so reliable it’s backed by industry-leading guarantees. We specialize in heating and air conditioning, making sure your furnace, heat pump, or AC unit delivers peak performance and lower energy bills—no matter the weather outside.
From routine tune-ups to emergency repairs and system replacements, our team tackles every job with precision and genuine Southern hospitality. Need cleaner indoor air, a smart thermostat, or help navigating rebates? We’ve got you covered there, too. Call HEP today and see why so many families in New Tazewell trust us to keep their comfort humming year after year.
FAQs
How often should I have my HVAC system serviced in the New Tazewell climate?
Because New Tazewell experiences hot, humid summers and cool winters, we recommend professional maintenance twice a year—once in the spring for your air conditioner and again in the fall for your furnace or heat pump. A tune-up includes cleaning coils, checking refrigerant levels, testing safety controls, lubricating moving parts, tightening electrical connections, and verifying airflow. Regular service keeps energy bills low, extends equipment life, and helps us catch small problems before they turn into costly breakdowns.
What are the warning signs that I need HVAC repair instead of waiting for my next tune-up?
Call our technicians if you notice: • Uneven temperatures or weak airflow from vents • Grinding, squealing, or rattling noises • Musty or burning odors • Sudden spikes in your electric bill • Frequent on/off cycling or a system that runs constantly • Ice on the outdoor unit or water around the indoor unit • The thermostat never reaching set temperature. Ignoring these symptoms can lead to compressor failure or heat-exchanger cracks, which are far more expensive than a prompt repair visit.
Are there energy-efficient HVAC options that handle both humid summers and chilly winters?
Yes. High-efficiency, variable-speed heat pumps and dual-fuel systems are ideal for New Tazewell’s mixed climate. Today’s inverter-driven heat pumps reach up to 20+ SEER2 for cooling and 10+ HSPF2 for heating while running quietly and maintaining steady humidity levels. For older homes with propane, a dual-fuel setup pairs an electric heat pump with a high-efficiency gas furnace, automatically switching to the most economical fuel as temperatures drop. We size each unit using ACCA Manual J calculations to ensure maximum comfort and the lowest operating cost.
Do you offer emergency HVAC repair in New Tazewell, and how fast can you arrive?
Absolutely. Our on-call technicians are available 24/7, 365 days a year, including holidays. Because we’re locally based, most customers in the New Tazewell and Claiborne County area see a technician at their door within two hours of placing an emergency call. Every service vehicle is stocked with common replacement parts, allowing us to complete most repairs on the first visit. Up-front after-hours pricing is provided before any work begins, so there are no surprises.
How can I improve indoor air quality during East Tennessee’s allergy season?
Start with a high-MERV pleated filter—changed every 60–90 days—to trap pollen and dust. For enhanced protection we can install: • Whole-home media or HEPA filtration cabinets • UV-C germicidal lights that neutralize mold and bacteria on the coil • An energy-recovery ventilator (ERV) to bring in fresh outdoor air without losing conditioned air • A whole-house dehumidifier to keep relative humidity in the 40–50 % range, making it harder for mold and dust mites to thrive. Routine duct cleaning and sealing further eliminate contaminants and improve system efficiency.
Are there rebates or financing options for a new HVAC system in New Tazewell?
Yes. Customers replacing older equipment with a qualifying ENERGY STAR® heat pump or furnace can receive TVA EnergyRight rebates of $150–$400. Federal tax credits under the Inflation Reduction Act cover up to 30 % of project costs (maximum $2,000) for high-efficiency heat pumps and advanced air sealing. Powell Valley Electric Cooperative offers low-interest on-bill financing, and our company provides 0 % interest for 12 months or extended plans up to 72 months with approved credit. We’ll handle all paperwork so you can take advantage of every available incentive.