Exceptional Heating
Exceptional Heating | Heating and Air Conditioning | New Tazewell
Nestled in the foothills of New Tazewell, HEP brings decades of know-how and neighborly service to every thermostat tweak and duct repair we perform. From crisp autumn mornings to the sweltering heights of July, our certified technicians respond quickly, diagnose accurately, and treat your home as if it were their own—sweeping up every last dust bunny before they leave. The result is a smoother-running system, lower utility bills, and that sweet sigh of relief when the air kicks on exactly when you need it.
When you call on our team for heating and air conditioning solutions, you’re getting more than a routine tune-up—you’re securing peace of mind backed by iron-clad guarantees and 24/7 emergency support. Whether it’s a precision install, an energy-saving upgrade, or a same-day repair, HEP stands ready to keep your family comfortable year-round. Reach out today and feel the difference hometown expertise makes.
FAQs
What heating and air-conditioning services do you provide to homeowners in New Tazewell?
We offer complete residential HVAC care, including new system design and installation, replacement of outdated furnaces and air-conditioners, seasonal tune-ups, precision repairs, indoor-air-quality upgrades (humidifiers, dehumidifiers, air cleaners, UV lights), ductwork inspection and sealing, thermostat installation, and 24/7 emergency service. All work is performed by licensed, factory-trained technicians who understand the specific comfort needs created by New Tazewell’s humid summers and cool winters.
How often should I schedule maintenance for my heating and cooling system?
Both your air-conditioner and your heating unit should be professionally serviced once a year—AC in early spring and the furnace or heat pump in early fall. Regular maintenance includes cleaning coils, checking refrigerant levels, tightening electrical connections, lubricating moving parts, testing safety controls, and verifying airflow. In New Tazewell’s mixed climate, these tune-ups can improve efficiency by up to 20 %, prevent 80 % of unexpected breakdowns, maintain manufacturer warranties, and extend equipment life by several years.
What are the most common signs that my HVAC system needs repair or replacement?
Warning indicators include uneven room temperatures, weak airflow, unusual noises (grinding, banging, or squealing), higher-than-normal utility bills, frequent cycling on and off, foul or musty odors, and moisture or leaks around the unit. If your system is more than 10–15 years old, requires expensive components like a compressor or heat exchanger, or still uses the phased-out R-22 refrigerant, replacement with a high-efficiency model may be more cost-effective than continual repairs.
Are energy-efficient HVAC options available that suit New Tazewell’s climate?
Absolutely. We install ENERGY STAR®-rated heat pumps with high SEER2 and HSPF ratings, dual-fuel systems that seamlessly switch between electric heat pump and gas furnace for optimal efficiency, variable-speed air-handlers, smart thermostats, and zoning controls. Because New Tazewell experiences humid, 90 °F+ summers and winter lows in the 20s, these advanced systems provide precise temperature control while trimming energy use by up to 40 %. We also offer ductless mini-splits for additions or homes without existing ductwork.
How quickly can you respond to an emergency heating or AC breakdown in New Tazewell?
Our technicians are on call 24 hours a day, 365 days a year. For most addresses in New Tazewell and surrounding Claiborne County, we can arrive within 2 hours of your call, even on nights, weekends, or holidays. Fully stocked service vehicles allow us to complete the vast majority of repairs on the first visit, restoring comfort and preventing further damage to your home.
Do you offer financing or rebates for new HVAC installations?
Yes. We partner with reputable lenders to provide flexible financing plans with low monthly payments and promotional 0 % APR options for qualified customers. We also assist you in claiming any available manufacturer rebates, TVA energy-efficiency incentives, and federal tax credits—currently up to $2,000 for qualifying heat pumps under the Inflation Reduction Act. Our comfort advisors will walk you through every option so you can upgrade your system without straining your budget.