Customer-first Approach
Customer-first Approach | Heating and Air Conditioning | New Tazewell
At HEP, we believe the best service begins with a handshake and a listening ear. Whether you call us for heating and air conditioning maintenance on a mild spring afternoon or an emergency repair during a winter chill, our team shows up on time, explains every option in plain language, and treats your home with the respect it deserves. Transparent pricing, shoe covers, and a follow-up check are standard—because putting customers first isn’t a slogan for us, it’s the way we live and work in New Tazewell.
From same-day appointments to 24/7 phone support, every detail of our process is designed around your comfort and peace of mind. Certified technicians, industry-leading warranties, and a genuine smile ensure you feel confident from the moment we arrive until the job is done right. When you’re ready for service that feels more like help from a good neighbor, HEP is only a call away.
FAQs
What heating and air-conditioning services do you provide in New Tazewell?
We handle the full spectrum of residential and light-commercial HVAC needs: new system design and installation, replacement of outdated equipment, emergency repairs for all brands, seasonal tune-ups, indoor-air-quality solutions, ductwork inspections and sealing, smart thermostat integration, and energy audits. Whether you need a quick fix or a turnkey comfort upgrade, our locally based team has you covered.
How fast can you get to my home if I have an HVAC emergency?
Because we staff an on-call technician 24/7 and stock common repair parts in our service vehicles, we can usually arrive anywhere in the New Tazewell area within 2 hours—often sooner during normal business hours. If severe weather or high call volume slows us down, our dispatcher will give you an honest ETA and keep you updated until we arrive.
What does your “customer-first approach” actually look like in practice?
It means we put transparency, respect, and long-term value ahead of quick sales. You’ll receive upfront flat-rate pricing before work begins, plain-language explanations of every option, and written guarantees on labor and parts. Our technicians wear floor savers, use drop cloths, and leave your home as clean as they found it. After the job, we follow up to ensure everything is working perfectly and you’re 100 % satisfied.
Do you offer financing or maintenance plans for new HVAC systems?
Yes. Through trusted lending partners we provide flexible financing with competitive rates, low monthly payments, and no early-payment penalties—ideal for high-efficiency replacements. We also offer affordable Comfort Club maintenance plans that include bi-annual tune-ups, priority scheduling, discounted repairs, and extended parts-and-labor warranties to protect your investment year-round.
How can your services help me lower my energy bills?
First, our NATE-certified technicians perform a load calculation to size equipment correctly—preventing the waste that comes from oversizing. We install high-SEER heat pumps, variable-speed air handlers, and smart thermostats that adapt to your lifestyle. During tune-ups we clean coils, calibrate controls, and check refrigerant levels, improving efficiency by up to 20 %. We’ll also seal leaky ductwork and recommend insulation or air-sealing upgrades for long-term savings.
Are your technicians licensed, insured, and background-checked?
Absolutely. Every field employee holds a Tennessee HVAC license or works directly under a licensed supervisor, carries full liability and workers-compensation insurance, and passes extensive background and drug screenings. In addition, our technicians maintain ongoing factory and NATE training so they’re up to date on the latest equipment and safety standards.