Air Conditioning Services
Air Conditioning Services | Heating and Air Conditioning | New Tazewell
When the Tennessee temperatures swing from frosty mornings to sweltering afternoons, New Tazewell homeowners turn to HEP for dependable heating and air conditioning solutions. Our licensed technicians arrive in fully stocked trucks, ready to diagnose and repair any brand of equipment on the spot, so you can get back to comfort without the wait. From precision tune-ups that lower utility bills to fast, courteous emergency service, we treat every home like it’s our own—because we’re your neighbors, too.
Need a brand-new system or a smart thermostat upgrade? HEP’s team walks you through energy-efficient options that fit your budget and qualifies you for valuable rebates. We handle the entire process, including load calculations, clean installations, and post-service follow-ups, ensuring your system runs flawlessly through the seasons.
For over two decades, families in New Tazewell have trusted HEP to keep them cozy in winter and cool in summer. Call today and discover why our transparent pricing, 24/7 live support, and satisfaction guarantee make us the easy choice for all things heating and air conditioning.
FAQs
How often should I have my air conditioner serviced in New Tazewell?
Because New Tazewell experiences warm, humid summers and occasional spring pollen, we recommend a professional tune-up every spring—ideally before you start running the system daily. A yearly inspection allows our technicians to clean coils, check refrigerant levels, tighten electrical connections, and verify that the thermostat and safety controls are working properly. Regular maintenance not only keeps your home more comfortable, it can improve energy efficiency by up to 15 % and help you avoid roughly 80 % of the breakdowns we see during peak season.
What warning signs indicate I need AC repair rather than just a basic tune-up?
If you notice weak airflow from the vents, warm air even with the thermostat set to cool, short cycling (the unit turns on and off every few minutes), ice forming on the refrigerant lines, musty or burning odors, or a sudden spike in your electric bill, schedule a repair visit right away. These symptoms usually point to refrigerant leaks, failing capacitors, blower motor problems, or restricted airflow—issues that won’t be solved by routine cleaning alone. Running the system in this condition can cause major compressor damage and higher repair costs later.
Is it more cost-effective to repair or replace an aging AC unit?
The general rule of thumb we use is the “$5,000 Rule”: multiply the age of the unit by the estimated repair cost. If the result exceeds $5,000, replacement is typically the smarter financial choice. For example, a 12-year-old system facing a $600 repair totals $7,200, which means you would come out ahead with a new, high-efficiency model. Modern air conditioners are 30–50 % more efficient than units installed just 10–15 years ago, and many carry 10-year parts warranties. We provide a free replacement estimate so you can compare long-term energy savings versus repair expenses.
What brands and types of HVAC equipment do you install or service?
Our licensed team services and installs all major brands sold in East Tennessee, including Trane, Carrier, Rheem, Goodman, Lennox, and York. We handle central split systems, heat pumps, ductless mini-splits, packaged rooftop units, and hybrid dual-fuel systems that combine a heat pump with a gas furnace for optimal efficiency in our milder winters. No matter who originally installed your equipment, we have access to genuine OEM and universal replacement parts to get it back up and running quickly.
Do you offer emergency HVAC service in New Tazewell after hours or on weekends?
Yes. We know that air conditioners tend to fail at the worst possible time—often on the hottest Saturday of the year. That’s why our technicians are on call 24 hours a day, 7 days a week, including holidays. When you call our emergency line, you’ll speak to a live dispatcher who can usually have a fully stocked service van at your door in two hours or less within the New Tazewell area. There is a modest after-hours diagnostic fee, which we waive if you authorize the repair during the same visit.
Are there rebates, tax credits, or financing options available for new high-efficiency air conditioners?
Absolutely. Tennessee Valley Authority’s EnergyRight program often offers rebates of $150–$300 for qualifying high-SEER heat pumps and air conditioners, and the federal Inflation Reduction Act provides a 30 % tax credit (up to $600) on certain ENERGY STAR certified systems installed through 2032. We partner with several lenders to offer 0 % APR financing for 12 months or low-interest plans up to 60 months, subject to credit approval. Our comfort advisors handle all rebate paperwork and can show you how projected energy savings may offset monthly payments, making an upgrade surprisingly affordable.