Trusted Local Provider
Trusted Local Provider | Generators | Electrical | New Tazewell
When the lights go out in New Tazewell, neighbors turn to HEP for fast, reliable power solutions. Our licensed electricians live and work right here in the community, so we know exactly how unpredictable East Tennessee weather can be—and how vital dependable generators are for keeping your home or business safe, comfortable, and fully operational. From helping you choose the ideal unit to handling every wire, permit, and inspection, we make backup power effortless and stress-free.
HEP backs every installation with courteous 24/7 emergency support, transparent pricing, and a workmanship guarantee that’s as rock-solid as the engines we install. Whether you need routine maintenance, a quick repair, or a brand-new system complete with remote monitoring, one call puts our experts on your doorstep—usually the very same day. Stay powered, stay protected, and stay local with HEP; schedule your free assessment today and experience why New Tazewell trusts us for generators.
FAQs
Why should I install a standby generator in New Tazewell?
Claudin County’s rolling hills and seasonal storms can knock out power for hours—or even days—at a time. A permanently installed standby generator automatically senses an outage and restores electricity within seconds, keeping critical systems such as heating and air-conditioning, refrigerators, medical devices, and well pumps running. Besides comfort and safety, a generator protects you from food spoilage, frozen pipes, and lost productivity if you work from home.
What types of generators do you install and service?
We work with all major residential and light-commercial brands, including Generac, Briggs & Stratton, Cummins, and Kohler. Our team installs air-cooled units from 10–26 kW for most homes and liquid-cooled units up to 150 kW for small businesses, farms, and community facilities. In addition, we service portable gasoline/LP generators, PTO tractor-driven units, and whole-home inverter generators.
How do I determine the right size generator for my home or business?
During a free on-site assessment, our licensed electrician calculates your starting (surge) and running wattage needs, reviews which appliances you want to back up, and checks your existing electrical panel and fuel source. We then run a load-calculation worksheet to recommend the smallest generator that can handle your essential circuits or your entire electrical load, preventing overloads while controlling operating costs.
Does New Tazewell have permit or code requirements for generator installation?
Yes. The Town of New Tazewell and Claiborne County follow the 2020 National Electrical Code (NEC). Permanent generators require an electrical permit, adherence to NEC Articles 702 & 445, and an inspection by the local building department or a State of Tennessee electrical inspector. Setback rules generally mandate at least three feet of clearance from combustible walls and windows, and fuel lines must be installed by a licensed gas contractor. We handle all permitting, inspections, and utility notifications for you.
What maintenance does a generator need, and do you offer service plans?
Most manufacturers recommend an oil and filter change every 100–150 operating hours or annually, whichever comes first, along with spark-plug replacement, battery load testing, air-filter cleaning, and a full diagnostic. Our Silver, Gold, and Platinum service plans include bi-annual or quarterly visits, 24/7 remote monitoring, priority emergency dispatch, and extended-warranty paperwork filing. Regular maintenance safeguards your warranty and ensures your generator starts when you need it most.
How quickly can you respond during a power outage or generator failure?
Customers enrolled in our service plans receive guaranteed 24-hour response, usually within 4 hours for critical failures. Non-contract customers can schedule same-day or next-day service, depending on call volume. Because we stock common parts—batteries, controllers, voltage regulators, and oil filters—in our New Tazewell warehouse and service vans, most repairs are completed on the first visit.