Cutting-edge Technology
Cutting-edge Technology | Generators | Electrical | New Tazewell
Nestled in the heart of New Tazewell, HEP brings tomorrow’s power solutions to your doorstep with its line of cutting-edge technology electrical generators. Designed for seamless integration, each unit delivers whisper-quiet performance, superior fuel efficiency, and smart monitoring that lets you track output from your phone. Whether you’re safeguarding a family home from unexpected outages or keeping a bustling business running at full tilt, our precision-engineered systems provide the muscle and reliability you need—without the bulky footprint you don’t.
What truly sets HEP apart is our local expertise paired with world-class service. From the first on-site assessment to 24/7 maintenance support, our certified technicians handle everything, so you can focus on what matters most. Discover how effortless dependable power can be—schedule a free consultation today and experience the HEP difference in New Tazewell.
FAQs
What types of cutting-edge generators do you offer in New Tazewell?
We supply a full lineup of advanced generators, including portable inverter units for camping or tailgating, whole-home standby generators ranging from 9 kW to 60 kW, and three-phase commercial/industrial models up to 500 kW. All models feature the latest electronic fuel injection, low-THD alternators, and quiet, sound-attenuated enclosures to meet today’s performance and noise standards.
How do I figure out the correct generator size for my home or business?
Start by listing the critical circuits or equipment you want to power—HVAC, medical devices, refrigeration, servers, etc.—and note their running and starting wattages. Add these together, apply a 20 % safety margin, and you’ll have a rough estimate. Our technicians offer free on-site load assessments in New Tazewell, using digital analyzers to record real-time amperage and voltage, ensuring we specify a generator that can handle both normal and surge loads without oversizing your investment.
Are your generators equipped with smart technology and remote monitoring?
Yes. Every standby unit we install ships with an onboard controller that supports Wi-Fi, Ethernet, or cellular connections. Through the mobile app or web portal you can view live status, fuel level, maintenance alerts, and run history. The system can even email or text you and our service department if it detects a fault, enabling proactive service before an outage occurs.
Do you handle permitting and installation in the New Tazewell area?
Absolutely. Our turn-key service includes site survey, concrete pad or prefabricated base, electrical and fuel line rough-in, automatic transfer switch installation, and final commissioning. We submit all required Claiborne County electrical and gas permits, coordinate inspections, and ensure the installation meets NEC, NFPA 110, and local zoning codes.
What kind of maintenance do these generators need, and do you offer service plans?
Cutting-edge doesn’t mean maintenance-free. Standby units require an oil and filter change every 100–200 hours or annually, air filter replacement annually, and battery testing semiannually. We offer three service tiers—from basic annual tune-ups to comprehensive 24/7 monitoring with priority dispatch. All plans include firmware updates to keep the digital controller secure and compatible with the latest monitoring features.
How fast will a standby generator restore power during an outage?
With an automatic transfer switch (ATS) installed, the generator senses the utility failure within one second, initiates its start sequence, and reaches operating speed in about 5–10 seconds. The ATS then transfers the load, meaning most homes or businesses in New Tazewell experience a total outage time of 10–15 seconds—often before sensitive electronics can even shut down.