Urgent Plumbing Issues
Urgent Plumbing Issues | Emergency Plumbing | Plumbing | New Tazewell
When a pipe bursts at midnight or your water heater quits before dawn, every minute counts. HEP’s technicians live and work right here in New Tazewell, so we’re on your doorstep fast with fully stocked trucks, transparent pricing, and the know-how to stop water damage in its tracks. From clogged drains to sewer backups, we tackle the unexpected with calm expertise and courteous service that turns chaos into comfort.
Our round-the-clock commitment to emergency plumbing means you can call any hour, any day, and reach a real local professional ready to restore your home. Licensed, insured, and backed by decades of experience, HEP delivers lasting repairs and clear communication—so even in a crisis, you stay informed and in control.
FAQs
What should I do first if I discover a burst pipe in my New Tazewell home?
Immediately shut off your main water supply valve—usually located where the water line enters the house or near the water meter—to stop the flow of water. Next, cut power to any affected electrical circuits if water is near outlets or appliances, and then call our 24/7 emergency line. While waiting for our plumber to arrive, open nearby faucets to drain the remaining water in the pipes and place towels or buckets to collect leakage.
How fast can your emergency plumbers reach me in New Tazewell?
Because we maintain on-call technicians stationed within Claiborne County, our average response time inside city limits is 45–60 minutes. We’ll give you a real-time ETA when you call and update you if traffic or weather causes a delay.
Are you really available 24/7, including weekends and holidays?
Yes. Plumbing disasters don’t keep business hours, so neither do we. Our dispatch center is staffed around the clock, and our licensed plumbers rotate weekend, night, and holiday shifts to ensure someone is always ready to respond—no voicemail, no answering service lag.
How much does an emergency plumbing visit cost?
We charge a flat emergency service fee that covers travel and the initial diagnostic inspection. After assessing the problem, we provide a written, upfront quote for the repair before any work begins. Pricing depends on parts, labor, and time of day, but you’ll never see surprise add-ons—everything is disclosed and approved by you first.
Can you provide a temporary fix if parts aren’t immediately available?
Absolutely. Our trucks are stocked with the most common pipe fittings, valves, and sealants, but if we need a special-order part, we can apply professional-grade clamps, epoxy, or bypass piping to secure your system and restore basic function until we return with the permanent solution.
What can I do to minimize water damage before the plumber arrives?
After shutting off the main valve, move furniture, rugs, and valuables away from the leak. Use towels, mops, or a wet/dry vacuum to remove standing water. Turn on ceiling fans or portable fans to improve air circulation and start drying surfaces. If the leak is near drywall or wood, avoid poking holes or removing material—our technicians will handle safe removal and drying procedures when they arrive.