Quality Service
Quality Service | Emergency Plumbing | Plumbing | New Tazewell
When a burst pipe or overflowing water heater turns your New Tazewell home into a crisis zone, HEP’s Quality Service Plumbing team is ready 24/7. Our certified technicians arrive fast, fully stocked, and fueled by decades of local experience, so you’re never left waiting while damage spreads. From isolating leaks and unclogging drains to repairing fixtures and water lines, we tackle every emergency with transparent pricing and genuine Southern courtesy.
Customers trust us because we treat their homes like our own—protective shoe covers, thorough clean-up, and clear explanations are standard on every call. One quick phone call brings the relief of reliable emergency plumbing, plus the confidence that all work is backed by our satisfaction guarantee. When minutes matter, choose the neighbors who care; choose HEP and get your peace of mind flowing again.
FAQs
What situations count as a plumbing emergency, and how fast can you reach my home or business in New Tazewell?
Anything that risks water damage, health hazards, or loss of essential service is an emergency—examples include burst or frozen pipes, sewer backups, overflowing toilets, gas-water heater leaks, and total loss of water pressure. Because we are based in Claiborne County, our on-call technicians can normally arrive anywhere in the New Tazewell area within 60–90 minutes, day or night.
Are your emergency plumbing services truly available 24/7, even on weekends and holidays?
Yes. We keep a rotating team of licensed plumbers on standby 365 days a year. Our dispatch phones are never forwarded to voicemail; a live representative will take your call at 2 a.m. on Christmas morning just as promptly as at 2 p.m. on a weekday.
How is pricing handled during an emergency visit—will I know the cost before work starts?
Transparency is part of our quality-service promise. Once the plumber diagnoses the problem, you receive a written, flat-rate estimate that covers labor, parts, and after-hours fees. No work begins until you authorize the quote, and there are no hidden charges added at checkout.
What can I do to minimize damage while waiting for the emergency plumber to arrive?
If a pipe has burst, shut off the main water valve (usually located at the meter box or where the main line enters the house). Open nearby faucets to relieve pressure, move valuables out of standing water, and switch off electricity to affected areas if water is near outlets or appliances. For sewer backups, stop using all plumbing fixtures to prevent further overflow. Our dispatcher can guide you through these steps over the phone.
Are your technicians licensed and insured to work in Tennessee, and do you guarantee the repair?
Every field technician holds a current Tennessee Journeyman or Master Plumbing License, carries full liability and workers’ compensation insurance, and undergoes annual background checks. All emergency repairs are backed by a written one-year workmanship guarantee, and manufacturer warranties apply to any new parts we install.
Will you have the parts on hand to fix the problem the same visit, or will I have to wait?
Our service vans are stocked with more than 2,000 common parts—from copper and PEX fittings to water-heater elements, toilet rebuild kits, and commercial-grade drain cables—so most emergencies are resolved in a single trip. If a specialty component must be ordered, we will make the system safe, place the order immediately, and schedule the final repair at your earliest convenience.