Certified Professionals
Certified Professionals | Emergency Plumbing | Plumbing | New Tazewell
When a burst pipe turns your basement into a wading pool or a stubborn clog refuses to budge at 2 a.m., HEP’s certified professionals arrive fast and ready. Our New Tazewell neighbors count on us for emergency plumbing that combines decades of experience with friendly, hometown service. Each technician is fully licensed, background-checked, and equipped with state-of-the-art tools to locate the problem quickly and fix it right the first time—saving you stress, money, and precious water.
Day or night, weekends or holidays, you can expect transparent pricing, tidy workmanship, and a rock-solid satisfaction guarantee. From water heater failures and sewer backups to mystery leaks hiding behind walls, we tackle it all so you can get back to life as usual. Call HEP today and discover why more New Tazewell homeowners trust us to handle their plumbing emergencies with speed, skill, and a genuine smile.
FAQs
What makes your plumbers in New Tazewell “certified professionals”?
Every technician on our emergency team holds a current Tennessee state plumbing license, has completed a multi-year apprenticeship or trade-school program, and passes ongoing manufacturer and safety training each year. We also conduct full background checks, maintain drug-free workplace standards, and carry $2 million in liability insurance. This combination of licensing, education, and vetting ensures the person who shows up at your door is fully qualified to diagnose and repair any plumbing emergency safely and in compliance with local codes.
What kinds of plumbing emergencies can you handle?
We respond 24/7 to virtually any urgent plumbing issue, including burst or frozen water lines, sewer or drain backups, overflowing toilets, leaking or failed water heaters, sump-pump failures, gas-line leaks, and severe pipe blockages. Our service vans are stocked with water-extraction pumps, pipe-repair fittings, water-heater parts, inspection cameras, and drain-cleaning equipment, enabling us to complete most repairs in a single visit.
How fast can you get to my home or business in New Tazewell?
Because our dispatch office and warehouse are located right here in New Tazewell, our on-call technicians can usually arrive within 60 minutes of your call—often faster for addresses inside the city limits. For rural properties in Claiborne County, travel time may extend to 60–90 minutes, but we will give you a precise ETA when you schedule and keep you updated by text message as the technician heads your way.
Do you charge extra for nights, weekends, or holidays?
Emergency service after 5 p.m., on weekends, and on major holidays does include a modest emergency dispatch fee to cover overtime staffing. However, you will always receive an upfront, itemized quote before any work begins, and we never add hidden surcharges once the job is complete. We accept all major credit cards, checks, and offer financing options for larger repairs so you can approve needed work with confidence.
What should I do while waiting for the emergency plumber to arrive?
If safe to do so, turn off your home’s main water shut-off valve to stop further flooding. For water-heater leaks, switch off the unit’s power or gas supply. Move electronics, furniture, and valuables away from standing water, and place towels or buckets to control minor drips. Avoid using chemical drain cleaners or attempting DIY gas-line repairs, as these can create additional hazards. Finally, make sure pets are secured and pathways are clear to allow our technician quick access to the affected area.
Are your emergency repairs guaranteed and is your pricing transparent?
Yes. All parts and labor come with a written, 1-year warranty, and many manufacturer components carry longer guarantees. Before beginning work, your technician will explain the problem, outline all available repair or replacement options, and provide a flat-rate price in writing. If additional issues are discovered during the job, we will stop, show you the findings, and get your authorization before proceeding. Our goal is to leave you with a code-compliant repair, no surprises on your invoice, and plumbing you can trust long after we leave.