Urgent Repairs
Urgent Repairs | Commercial Plumbing | Plumbing | New Tazewell
When a burst pipe shuts down your kitchen or a backed-up main line threatens production, you need a partner who moves as fast as your business does. HEP’s urgent repairs team races across New Tazewell 24/7 with fully stocked trucks, certified technicians, and the experience to restore water flow before downtime drains your profits. From hotels and healthcare facilities to retail storefronts and factories, we diagnose issues on the spot, meet every municipal code, and keep you informed with clear, up-front pricing.
Our crew specializes in commercial plumbing — maintenance, emergency repairs, and system upgrades that fit your schedule, not the other way around. Using precision leak-detection gear and heavy-duty hydro-jetting, we solve problems without disrupting customers or staff, and every job is backed by our workmanship guarantee. Call HEP today, and let New Tazewell’s most trusted plumbers protect your reputation, your property, and your bottom line.
FAQs
What qualifies as an urgent commercial plumbing repair, and how fast can you reach our business in New Tazewell?
Any sudden plumbing failure that stops operations, threatens health codes, or risks property damage—such as burst pipes, clogged sewer mains, gas leaks, failed water heaters, or overflowing fixtures—counts as an urgent repair. Our on-call technicians are stationed in Claiborne County 24/7 and can usually be on-site anywhere in the New Tazewell city limits within 60 minutes of your call, often sooner during normal traffic conditions.
Are your emergency plumbers properly licensed and insured to work on commercial properties?
Yes. Every technician dispatched for urgent repairs holds a current Tennessee journeyman or master plumbing license and undergoes annual back-flow and cross-connection training. Our company carries $2 million in general liability insurance, workers’ compensation, and commercial auto coverage, and we will gladly forward certificates of insurance to your risk-management department upon request.
What types of commercial facilities do you service in the New Tazewell area?
We handle emergency plumbing for a wide range of facilities, including restaurants, medical offices, manufacturing plants, apartment complexes, schools, municipal buildings, retail stores, and churches. Whether your property uses standard copper/PVC or specialized process piping, we have the experience and parts inventory to complete critical repairs quickly and to code.
Do you arrive with the equipment and parts needed for large-scale commercial plumbing emergencies?
Our fully stocked service trucks function as mobile plumbing shops. Each carries commercial-grade drain machines, hydro-jetters (up to 4,000 PSI), pipe-freezing rigs for live repairs, electronic leak detection, thermal imagers, and common pipe/fitting sizes from ½" to 4" in copper, PEX, CPVC, and black iron. For larger diameters or trenchless sewer work, we coordinate a vacuum excavation or pipe-bursting crew the same day.
How do you price urgent repairs, and can you give an estimate before starting work?
We use transparent, flat-rate pricing for typical emergency tasks (e.g., clearing a main line, replacing a section of burst pipe). For complex jobs, the lead plumber performs a rapid on-site assessment and provides a not-to-exceed quote in writing. Billing terms include major credit cards, ACH, purchase orders, and Net-30 for approved accounts. Overtime labor rates apply outside 8 a.m.–5 p.m., but we never add hidden fees or mileage surcharges within New Tazewell.
What should our maintenance staff do while waiting for your emergency crew to arrive?
1. Shut off the nearest water or gas isolation valve upstream of the failure. 2. If water is still leaking, open the lowest faucet or drain to relieve pressure. 3. Turn off electrical power to any wet equipment or outlets. 4. Rope off slippery areas to protect employees and customers. 5. Do not use chemical drain cleaners or attempt weld repairs without proper permits. 6. Gather recent plumbing drawings or inspection reports; they help our techs trace the problem faster. Then remain reachable by phone so we can update you on our arrival time and any part needs.