Seamless Installation Process
Seamless Installation Process | HVAC Unit Replacement | Heating and Air Conditioning | New Market
Choosing HEP for your HVAC unit replacement in New Market means enjoying a hassle-free experience from the first call to the final system test. Our local, factory-trained technicians arrive when promised, protect your home with drop cloths and shoe covers, and remove the old equipment without leaving a trace. We size and install your new high-efficiency system using industry-leading load calculations, so you get perfect comfort and lower energy bills starting day one.
Behind the scenes, our project coordinators secure permits, schedule inspections, and register your warranty automatically, while our installation crew double-checks every connection, calibrates the thermostat, and walks you through operation tips before we leave. With transparent pricing, flexible financing, and a 100% Satisfaction Guarantee, HEP turns what could be a stressful upgrade into an easy, confidence-building step toward year-round comfort.
FAQs
What steps are included in your seamless HVAC unit replacement process?
Our process begins with a free in-home assessment, where one of our NATE-certified technicians inspects your existing equipment, ductwork, and electrical service. We then perform a detailed Manual J load calculation to size the new system correctly. After presenting equipment options and financing plans, we schedule installation, pull any required county permits, and order the unit. On installation day we protect floors and furnishings, remove and recycle the old equipment, install the new indoor and outdoor units, update line sets and drains, pressure-test and evacuate the refrigerant circuit, and complete a final start-up calibration. Before we leave, we walk you through thermostat programming, maintenance tips, and warranty registration, ensuring the job site is spotless.
How long does an HVAC replacement usually take, and will I be left without heating or cooling?
Most standard replacements in New Market are completed in a single day—typically 6–8 hours—once the equipment is on site. If extensive duct modifications or electrical upgrades are required, the job may extend to two days. We strive to minimize downtime: your old system continues operating until we are ready to switch over, and we schedule installations early in the day to restore comfort as quickly as possible.
Do I need permits or inspections for a new HVAC system in New Market?
Yes. Frederick County requires a mechanical permit for any HVAC equipment replacement that involves refrigerant lines, gas piping, or electrical changes. Our office handles the permitting process at no additional cost to you. After installation, a county inspector verifies that the work meets current International Residential Code (IRC) standards. We coordinate the inspection appointment and are present to answer any questions, so you never have to deal with red tape.
How do you determine the right size and type of HVAC unit for my home?
Proper sizing is critical for comfort, efficiency, and equipment longevity. We run a Manual J load calculation that factors in square footage, insulation levels, window orientation, air infiltration, and local climate data for New Market. Based on those results, we recommend units with the correct BTU and SEER2 ratings, as well as options like variable-speed compressors or dual-fuel heat pumps if they suit your goals. This evidence-based approach prevents the common pitfalls of oversized or undersized systems.
What energy savings and rebates can I expect with a new high-efficiency unit?
Upgrading from a 10–14 SEER system to a 16–20 SEER2 heat pump or AC can cut cooling costs by 25–40 percent, while a 95–98 percent AFUE gas furnace can reduce heating fuel usage by up to 30 percent. Potomac Edison currently offers rebates of $200–$600 on qualifying high-efficiency equipment, and federal tax credits under the Inflation Reduction Act provide up to $2,000 for heat pumps that meet specific efficiency tiers. We handle all paperwork and submit rebate applications on your behalf so you receive every available incentive.
What warranties and post-installation support do you provide?
All major components come with a 10-year parts warranty from the manufacturer once we register your system—something we do for you on the day of installation. We extend a 1-year labor warranty covering any workmanship issues at no cost. Optional maintenance agreements provide twice-annual tune-ups, priority service, and extended labor coverage for up to 10 years. Our 24/7 emergency support line ensures you can reach a live technician anytime you need assistance.