Fast, Reliable Service
Fast, Reliable Service | Emergency Plumbing | Plumbing | New Market
When a pipe bursts at midnight or a water heater quits on a frosty New Market morning, you need help right now—no voicemails, no “next-day” promises. HEP’s locally based team specializes in emergency plumbing and arrives fast with fully stocked trucks, advanced leak-detection tools, and the know-how to fix the problem on the first visit. From flooded basements to blocked sewer lines, we restore comfort and protect your home from costly water damage while treating you with the courtesy you deserve.
Day or night, our licensed technicians are on call 24/7, backed by transparent pricing and a satisfaction guarantee. Because we’re part of the New Market community, we navigate local codes and supply houses with ease, shaving precious minutes off every job. One call to HEP and you’ll see why your neighbors trust us for speed, reliability, and the peace of mind that comes from having true professionals on the way.
FAQs
What situations count as a plumbing emergency, and how quickly can you reach my New Market home or business?
A plumbing emergency is any issue that risks flooding, property damage, health hazards, or loss of essential water service—examples include burst pipes, major leaks, sewer backups, gas leaks, overflowing toilets, and water heater failures. Because we have dedicated, on-call technicians stationed in and around New Market, we can usually arrive within 60 minutes of your call, often sooner during off-peak traffic hours.
Are your emergency plumbing services really available 24/7, including nights, weekends, and holidays?
Yes. Our dispatch center is staffed around the clock, and we maintain a rotating crew of licensed plumbers who remain on standby after normal business hours. Whether it’s 3 a.m. on a Sunday or Christmas Day, you will reach a live representative who can send help immediately—no voicemail loops or call-backs required.
How do you determine the cost of an emergency service call, and will I receive an upfront estimate?
When the plumber arrives, they will perform a rapid assessment to pinpoint the problem and explain the repair options. You will then receive a written, flat-rate price before any work begins. The quote factors in labor, materials, and after-hours dispatch fees. There are no hidden charges, and we honor the quoted price even if the repair takes longer than expected.
Is there anything I should do before the emergency plumber gets here to minimize damage?
If it’s safe, shut off the main water valve (usually located near the meter or where the service line enters your building) to stop additional flooding. For localized issues like a toilet overflow, use the fixture’s shut-off valve. Unplug electrical devices in wet areas, move valuables away from water, and open nearby faucets to relieve residual pressure. Avoid using chemical drain cleaners, as they can worsen pipe damage and create hazards for our technicians.
Are your plumbers licensed, insured, and familiar with New Market’s plumbing codes?
Absolutely. Every technician holds a state-issued journeyman or master plumbing license, carries full liability and workers’ compensation insurance, and receives ongoing training in Maryland and Frederick County code requirements. Because we routinely work with the New Market municipal inspector, you can be confident any repairs or replacements will pass inspection and protect your home’s resale value.
Do you guarantee your emergency repairs, and what kind of warranty do you provide?
Yes. All parts and labor performed during an emergency visit are covered by a minimum one-year warranty. Certain fixtures and components carry manufacturer warranties of up to 10 years, which we honor and service. If the problem we repaired recurs within the warranty period, we will return promptly at no additional cost to you.