Expert Technicians
Expert Technicians | Emergency Plumbing | Plumbing | New Market
When a burst pipe turns your basement into a wading pool at 2 a.m., or your water heater quits just before the weekend, HEP’s expert technicians arrive in New Market with fast, friendly solutions. Our licensed pros stock their trucks like rolling warehouses, so they can diagnose, repair, and clean up—often in a single visit. From stubborn clogs and sewer backups to gas line leaks and fixture replacements, we deliver transparent pricing, rock-solid warranties, and the kind of courteous service that leaves your home as tidy as we found it.
Because plumbing crises refuse to keep regular business hours, our 24/7 emergency plumbing response is always a quick call away. We pick up the phone after midnight, dispatch seasoned technicians at dawn, and stay until every valve, gasket, and connection is secure. Count on HEP to restore your water, your comfort, and your peace of mind—no matter when trouble strikes.
FAQs
How quickly can your New Market emergency plumbers arrive at my property?
Our on-call technicians are strategically stationed throughout New Market, allowing us to reach most addresses within 60 minutes—often sooner. When you call, our dispatch team immediately alerts the nearest licensed plumber and provides you with a real-time ETA so you know exactly when help is on the way.
What types of plumbing emergencies do you handle?
We’re equipped to resolve any urgent plumbing issue, including burst or frozen pipes, major leaks, sewer backups, overflowing toilets, water-heater failures, gas line leaks, and sump-pump malfunctions. Our trucks are stocked with commercial-grade tools and replacement parts, enabling us to complete most repairs on the first visit.
Are emergency plumbing services available 24/7, even on holidays?
Yes. Plumbing emergencies don’t keep office hours, and neither do we. Our certified technicians are available 24 hours a day, 7 days a week, 365 days a year—including nights, weekends, and holidays—at no additional after-hours surcharge.
How much will an emergency plumbing call cost?
After a quick on-site inspection, your technician will provide a transparent, upfront quote that includes labor, materials, and any necessary permits or disposal fees. You’re under no obligation until you approve the estimate, and we never add hidden charges after the work is done.
What should I do while waiting for the emergency plumber to arrive?
If safe to do so, shut off the main water supply to minimize damage. For localized leaks, close the nearest isolation valve. Turn off electricity to affected areas if water is pooling near outlets or appliances, and move valuables away from the leak. Do not use chemical drain cleaners or attempt major repairs yourself—they can worsen the problem and void warranties.
Do you warranty your emergency plumbing repairs?
Absolutely. All labor is backed by a 1-year workmanship warranty, and any parts we supply are covered by the manufacturers’ guarantees—typically 1 to 5 years depending on the component. If an issue related to our repair reoccurs within the warranty period, we’ll fix it at no additional charge.