Safety Standards
Safety Standards | Electrical Repair | Electrical | New Market
When sparks fly or circuits go silent in New Market, homeowners call HEP for electrical repair backed by iron-clad safety standards. Every job begins with a licensed, drug-tested technician who reviews a location-specific risk assessment, dons arc-rated PPE, and locks out power at the panel before a single screw is turned. We stay current with NEC and NFPA 70E updates, so you can be confident that the fixes hiding behind your walls are as safe as the ones on the workbench in our training lab.
From faulty GFCIs to full-panel upgrades, our crews follow a 5-point checklist: verify voltage, isolate, test, repair, and document. Infrared imaging, insulated tools, and post-repair load balancing ensure problems stay solved, while courtesy shoe covers and tidy work areas keep your home spotless. The result is an efficient, code-compliant solution delivered with neighborly respect—exactly what New Market expects from HEP.
FAQs
What electrical safety standards do you follow for repairs in New Market?
Every repair is completed in accordance with the current National Electrical Code (NEC) as adopted by the State of Alabama and enforced locally by the New Market Building & Codes Department. We also follow OSHA safety regulations, NFPA-70E arc-flash guidelines, and any manufacturer-specific requirements for the equipment we service. This multi-layered approach guarantees that all workmanship meets or exceeds the highest safety benchmarks.
Are your electricians licensed, insured, and background-checked?
Yes. All of our field technicians hold an Alabama Journeyman or Master Electrician license, carry full general liability and workers’ compensation coverage, and pass annual background and drug screenings. Copies of licenses and insurance certificates are available upon request, giving you confidence that only qualified, vetted professionals will enter your home.
How do you ensure code compliance during an electrical repair?
Before work begins, we pull all required permits through the Madison County Inspection Department and schedule the mandatory rough-in and final inspections. On site, our electricians use calibrated test instruments to verify conductor sizing, breaker capacity, GFCI/AFCI operation, and grounding continuity. A detailed checklist is completed and provided to you, showing every code article referenced for your specific repair.
What should I do if I suspect an electrical hazard, such as a burning smell or sparking outlet?
First, turn off power to the affected circuit at the main breaker panel if you can do so safely. Do NOT use water on an electrical fire, and avoid touching any metal parts. Call 911 if you see flames or heavy smoke. Once the immediate danger is contained, contact our 24/7 emergency line at (256) 555-0123. An on-call electrician will arrive typically within 60 minutes in New Market to diagnose and correct the issue.
How fast can you respond to an electrical emergency in the New Market area?
We maintain a dedicated emergency crew within 15 miles of downtown New Market. Average arrival time is 30–60 minutes, even on nights, weekends, and holidays. Our service trucks are stocked with common breakers, receptacles, and wiring supplies so most hazards can be neutralized on the first visit.
Do you offer preventive safety inspections along with repair services?
Absolutely. Any repair visit can be upgraded to include a full 60-point electrical safety inspection covering panel torque checks, infrared scanning for hot spots, GFCI/AFCI testing, surge protection status, and attic or crawl-space wiring assessments. You’ll receive a written report with color photos, prioritized recommendations, and a code-reference table so you can plan future upgrades with confidence.