Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | New Market
When flickering lights, tripped breakers, or mysterious power losses threaten your comfort, HEP’s trained and trusted professionals are only a call away. Our licensed technicians arrive promptly in fully stocked vehicles, ready to diagnose and solve issues the first time, so you can get back to your routine without delay. From meticulous troubleshooting to transparent, up-front pricing, every step of our process is built around your peace of mind and backed by our 100% satisfaction guarantee.
Homeowners and businesses across New Market turn to HEP for dependable electrical repair because we pair small-town courtesy with cutting-edge expertise. Whether you need a simple outlet replacement or a full panel upgrade, we treat your property as if it were our own—respecting your time, protecting your space, and delivering craftsmanship that lasts. Discover why your neighbors call us the go-to team for bright solutions and safe, worry-free power.
FAQs
What types of electrical repair services do you offer in New Market?
We handle a full spectrum of residential and light-commercial repairs, including faulty outlets, flickering lights, breaker trips, panel upgrades, ceiling-fan wiring, appliance circuits, outdoor lighting, surge protection, and code corrections. If it carries current in your home or small business, our licensed technicians in New Market can diagnose and repair it.
Are your electricians licensed, insured, and background-checked?
Yes. Every technician we send to your door holds a current state electrical license, carries full liability and workers’-comp insurance, and has passed a comprehensive background and drug screening. We believe your safety and peace of mind are as important as high-quality workmanship.
How quickly can you respond to an electrical emergency in New Market?
Our dispatch center operates 24/7. For true emergencies—sparks, burning smells, total power loss—we aim to have a certified electrician on-site anywhere in New Market within 60–90 minutes. Non-emergency service calls can usually be scheduled the same or next business day.
Will I receive an upfront estimate before any work begins?
Absolutely. After a thorough on-site evaluation, your technician will explain the issue, outline repair options, and present a flat-rate, written quote. You’ll know the exact cost before we pick up a tool—no hidden fees, no surprise add-ons.
Do your repairs come with a warranty or satisfaction guarantee?
All labor is backed by a 1-year workmanship warranty, and most parts carry their own manufacturer warranties. If the same problem recurs within the warranty period, we’ll return and fix it at no charge. Plus, our 100% Satisfaction Guarantee means you don’t pay until you’re happy with the results.
How can I schedule an appointment, and what areas around New Market do you serve?
Call us, book online, or use our mobile app to choose a convenient time slot. We serve the entire New Market community and nearby areas such as Harvest, Hazel Green, Meridianville, and Gurley. Evening and weekend appointments are available at no extra cost.