Customer Satisfaction
Customer Satisfaction | Electrical Outlets | Electrical | New Market
When sparks fly for the wrong reason, New Market homeowners turn to HEP for fast, friendly help with their electrical outlets. Our licensed electricians arrive on time, listen to your concerns, and get right to work—whether you need a single receptacle replaced, a whole-home safety inspection, or a complete upgrade to tamper-resistant, USB-ready outlets. We stock our trucks with the most common parts, so most jobs are finished in one visit, and we back every repair with a straightforward satisfaction guarantee.
From the first phone call to the final walkthrough, you’ll feel the HEP difference: clear pricing, spotless cleanup, and a team that treats your home as carefully as their own. Join the neighbors who already trust us to keep their lights on and their loved ones safe, and discover why New Market’s choice for dependable electrical outlets service is just a quick call—or click—away.
FAQs
What types of electrical outlets can you install or replace in New Market homes?
Our licensed electricians handle standard 15-amp and 20-amp receptacles, GFCI (ground-fault circuit interrupter) outlets for kitchens, bathrooms, garages, and outdoor areas, AFCI (arc-fault circuit interrupter) outlets for added fire protection, 240-volt outlets for dryers or EV chargers, tamper-resistant outlets required by today’s code, and modern combination devices such as USB and smart Wi-Fi outlets. We’ll recommend the right option based on your appliance load, location, and the latest Ontario Electrical Safety Code requirements.
How do I know if an outlet needs to be repaired or replaced?
Common warning signs include outlets that feel warm or look discolored, plugs that fit loosely or fall out, frequent tripping of the circuit breaker, buzzing or crackling sounds, or any signs of sparking. If you notice flickering lights or intermittent power on devices plugged into the receptacle, call us for an inspection. Aging two-prong outlets without a ground should also be upgraded for safety. Our team can test the circuit, identify hidden wiring issues, and advise whether a simple repair or a full replacement is the safest solution.
Are GFCI outlets mandatory in New Market, and where should they be installed?
Yes. Under the Ontario Electrical Safety Code, GFCI protection is required for receptacles located within 1.5 m of sinks, in bathrooms, kitchens, laundry rooms, unfinished basements, garages, and all outdoor locations. If your home was built before these rules came into effect, upgrading is strongly recommended to prevent electrical shock hazards. Our electricians can retrofit existing circuits with GFCI devices or install GFCI breakers in your panel, ensuring full compliance and added peace of mind.
Can you install USB or smart outlets, and will they work with my current wiring?
Absolutely. We offer USB-A, USB-C, and dual USB charging outlets as well as Wi-Fi–enabled smart receptacles that let you control lamps or appliances from your phone or voice assistant. In most cases they can be swapped into the same electrical box using your existing 120-volt wiring. During our visit we’ll verify box depth, neutral availability, and load capacity, then provide a tidy, code-compliant installation with no drywall damage.
How long does a typical outlet installation or replacement take, and will my power be off?
A single standard outlet replacement usually takes about 20–30 minutes. GFCI or USB outlets can take 30–45 minutes each, while installing all-new wiring or adding a 240-volt circuit may require 1–3 hours, depending on access and panel distance. We turn off power only to the affected circuit, so the rest of your home remains energized. For larger projects we schedule work in stages to minimize downtime and disruption.
Do you guarantee your workmanship and provide transparent pricing?
Yes. All outlet installations and repairs come with a written 1-year workmanship warranty, and we only use CSA-approved devices covered by the manufacturer’s warranty. Before starting any job, we perform a free on-site assessment and give you a upfront, itemized quote—no hidden fees. If a defect in our work appears within the warranty period, we return at no cost to correct it and ensure you’re 100 % satisfied.