Emergency Repair
Emergency Repair | Commercial Plumbing | Plumbing | New Market
When a burst pipe, clogged main, or faulty water heater threatens to shut down your New Market business, HEP’s licensed technicians move fast. Our 24/7 dispatch puts a fully stocked truck at your door within minutes, diagnosing the issue with state-of-the-art leak detection and thermal imaging, then performing on-the-spot repairs that keep your doors open and your employees safe. From restaurants and retail spaces to warehouses and medical facilities, we understand how every minute of downtime affects your bottom line—so we work clean, communicate clearly, and finish right the first time.
Because commercial plumbing demands more than just a wrench and good intentions, we back every emergency repair with a workmanship guarantee and transparent, up-front pricing. Whether you’re facing a mid-shift sewer backup or a pre-dawn sprinkler system failure, you’ll get the same courteous service that has made HEP New Market’s most trusted partner for commercial systems. One call, zero hassles, business as usual.
FAQs
What situations are considered a plumbing emergency for commercial properties in New Market?
Any issue that poses an immediate threat to health, safety, or business operations qualifies as an emergency. Common examples include burst pipes or major leaks that can cause flooding, gas or sewer line leaks that create health hazards, complete loss of water supply to the building, overflowing or backed-up toilets affecting customer areas, and water heater failures that disrupt production or sanitation. If a problem can damage the premises, stop business activity, or endanger occupants, call us right away.
How fast can your emergency response team reach my New Market business?
Because we maintain a dedicated on-call crew and fully stocked service vehicles in the New Market area, we typically arrive within 60 minutes of your call—often sooner during normal traffic conditions. For businesses located outside the immediate downtown core, response time may range from 60–90 minutes. When you call, our dispatcher will provide an accurate ETA and keep you updated until the technician is on site.
Are your plumbers qualified to handle large-scale commercial systems?
Yes. All of our technicians hold Maryland Master or Journeyman plumbing licenses, are OSHA-certified, and receive ongoing training in commercial codes, backflow prevention, and industrial-grade fixtures. We are experienced with multi-story hydronic systems, commercial water heaters, grease traps, medical-gas piping, and high-capacity drain lines. We also carry the specialized insurance and bonding required for commercial work in New Market.
What should I do before the emergency plumber arrives?
1. Shut off the main water supply or the closest isolation valve to the affected area to limit damage. 2. Turn off electrical breakers serving any wet zones to reduce electrocution risk. 3. If safe, open nearby taps or drains to relieve pressure in a burst line. 4. Move sensitive equipment, merchandise, or documents out of the flooded area. 5. Document the incident with photos for insurance. 6. Do not attempt DIY repairs on gas or sewer lines; evacuate the area instead. Taking these steps helps protect your property and speeds up the repair once we arrive.
Do you provide 24/7 service, including nights, weekends, and holidays?
Absolutely. Our emergency repair line is staffed around the clock—365 days a year. Whether it’s 3 a.m. on a Sunday or Christmas Day, a licensed commercial plumber is available to respond. There is no additional dispatch fee for after-hours calls; you pay only the standard emergency labor rate and any parts required.
How will emergency repairs impact my business operations, and can downtime be minimized?
We understand that lost operating time equals lost revenue. Whenever possible we isolate the affected area so the rest of your facility can remain open. We schedule follow-up work during off-peak hours, use trenchless or no-dig techniques to avoid floor demolition, and provide temporary water bypass lines or portable restrooms when necessary. Our goal is to restore critical services quickly and safely while allowing you to continue serving customers or running production with minimal interruption.