Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Mulberry
When your furnace sputters out on the coldest night or your AC quits during a sweltering Mulberry afternoon, HEP is only moments away. Our licensed technicians arrive fast, fully equipped to diagnose and repair any brand, make, or model—so your home comfort is restored before the stress sets in. From blown capacitors to cracked heat exchangers, we’ve seen it all, and we fix it all with transparent pricing and genuine southern courtesy.
Day or night, weekends or holidays, one call connects you to 24/7 experts who treat your emergency like their own. Because we’re local, we know Mulberry’s climate quirks and stock the right parts on our trucks, saving you time and money. Trust HEP for emergency repairs in heating and air conditioning, and breathe easy knowing relief is already on the way.
FAQs
What types of situations count as an HVAC emergency in Mulberry?
Any breakdown that threatens your comfort, safety, or property should be treated as an emergency. This includes complete loss of heating or cooling during extreme temperatures, refrigerant leaks, electrical smells or smoke from the air handler, frozen coils that stop airflow, gas furnace issues such as the smell of sulfur or a yellow pilot flame, and flooding around the indoor unit. If you are unsure, call us—our dispatcher will help determine whether you need immediate service.
How quickly can your technicians reach my home or business in Mulberry?
We maintain a 24/7 on-call team based right here in Polk County. In most cases we can arrive anywhere in the Mulberry area within 60–90 minutes. When severe weather or high-volume events occur, we triage calls by urgency (elderly residents, medically necessary equipment, and small children take priority), but we always strive to keep wait times as short as possible and will give you an accurate ETA when you call.
Do emergency HVAC repairs cost more than regular service calls?
Because emergency repairs require immediate dispatch, after-hours staffing, and overtime pay, the diagnostic fee is slightly higher than our standard daytime rate. However, once the problem is identified, parts and labor are billed at the same competitive rates we use for scheduled repairs. We always provide a written estimate before any work begins so you know the total cost up front—no hidden fees.
Can you work on any brand or type of heating and cooling system?
Yes. Our technicians are NATE-certified and factory-trained to diagnose and repair all major brands, including Trane, Carrier, Lennox, Rheem, Goodman, American Standard, Daikin, and more. We service gas furnaces, heat pumps, straight-cool split systems, mini-splits, and packaged rooftop units. Our service vans are stocked with the most commonly needed parts so that we can complete 90% of repairs in a single visit.
What should I do while waiting for your emergency technician to arrive?
First, turn off the system at the thermostat and at the breaker if you smell burning, hear loud grinding noises, or see water leaking. This prevents further damage. For no-cool situations, close blinds and curtains to keep heat out. If it’s a heating failure and outdoor temperatures are low, bundle in layers, use safe electric space heaters if available, and close interior doors to retain warmth. Please keep pets secured and clear a path to the equipment so our technician can work quickly on arrival.
Will the repair be permanent, or is it only a temporary fix until regular hours?
Our goal is to restore your system to full, reliable operation during the emergency visit. We carry high-quality OEM and universal parts for lasting repairs. In rare cases where a specialty component must be ordered, we’ll perform a safe temporary solution, explain the situation in detail, and schedule a follow-up visit at your convenience—usually within 24–48 hours of parts arrival.