Storm-damage Team
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Storm-damage Team | Storm Damage Restoration | Roofing | Mountain City
Mountain City’s skies can change in a heartbeat, and when high winds, hail, or driving rain rip through your roof, HEP’s storm-damage team is ready to jump in. Our local pros arrive fast, document every bruise and missing shingle, and secure your home the same day, because we know peace of mind can’t wait. From emergency tarping to full roof replacement, our certified crews combine hometown care with best-in-class materials—so you get a roof that’s tougher than the storm that tried to take it down.
We handle the entire storm damage restoration process, working directly with insurance adjusters, filing the paperwork, and keeping you updated at every step. All you have to do is make the call, then watch your roof (and your routine) get back to normal—only stronger, safer, and backed by HEP’s industry-leading warranties.
FAQs
How do I know if my roof has storm damage after a recent storm in Mountain City?
Common signs include missing or lifted shingles, dented metal flashing, granules collecting in gutters, water stains on ceilings or attic walls, and debris piles on the roof. Because some damage can be hidden, we recommend scheduling a free professional inspection. Our local Mountain City team uses drones, moisture-detection tools, and hands-on assessments to uncover both visible and concealed problems.
What should I do immediately after discovering storm damage to my roof?
Ensure everyone’s safety first—stay clear of downed power lines and avoid climbing on a damaged roof. Next, call our 24/7 emergency line. We can install tarps or temporary coverings the same day to stop further water intrusion. Document the damage with photos or videos for insurance purposes, and keep receipts for any emergency expenses.
Are you licensed and insured to perform storm-damage roof repairs in Mountain City?
Yes. We hold a state roofing contractor license, maintain full general liability and workers’ compensation coverage, and adhere to all Mountain City permitting and inspection requirements. Copies of our license and insurance certificates are available upon request, giving you peace of mind that your property and our crew are fully protected.
Will my homeowner’s insurance cover storm damage repairs, and do you assist with claims?
Most policies cover sudden, weather-related damage such as hail, wind, or falling debris. We provide detailed inspection reports, photos, and estimates formatted specifically for insurers. With your authorization, our claims specialists meet your adjuster on-site, advocate for full and fair coverage, and help you navigate paperwork until the claim is settled.
How quickly can your storm-damage team respond and restore my roof?
Emergency tarping is usually completed within 3–6 hours of your call, depending on weather and road conditions. A full inspection follows within 24 hours. Standard shingle roof replacements are typically finished in one to two days once materials arrive, while more complex projects (metal or tile) may take three to five days. We prioritize Mountain City residents, so local jobs are never bumped by out-of-town work.
What materials and methods do you use to ensure my roof can withstand future storms?
We install Class 4 impact-rated shingles or high-gauge standing-seam metal, synthetic underlayments with superior tear resistance, and hurricane-grade fasteners. All flashing is custom-bent on-site for a perfect fit, and we exceed local building codes by using six-nail patterns and ice-and-water barriers in critical valleys and eaves. These upgrades improve wind uplift resistance and extend your roof’s life, helping protect your Mountain City home from the next storm.