Industry-leading Warranties
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Industry-leading Warranties | Siding Solutions | Roofing | Mountain City
When the unpredictable Mountain City climate puts your home to the test, HEP steps in with roofing and siding solutions backed by some of the strongest warranties in the industry. Our locally based team combines decades of craftsmanship with premium materials engineered to withstand high winds, pounding hail, and relentless UV exposure, all while elevating curb appeal. From the first inspection to the final clean-up, you’ll experience transparent communication, meticulous installation, and a promise that your investment is protected long after the crews have packed up.
Choose from an array of architectural shingle styles, energy-efficient metal panels, and vibrant, fade-resistant siding profiles—each covered by labor and material guarantees that outlast standard manufacturer policies. Should nature ever strike again, one call to HEP mobilizes priority repairs at no extra cost, ensuring your family’s comfort and your home’s value stay secure for years to come.
FAQs
What makes your roofing and siding warranties industry-leading in Mountain City?
Our warranties combine premium manufacturer coverage with our own Lifetime Workmanship Guarantee, giving you protection on both materials and labor. Because we’re certified by top brands like GAF and James Hardie, you receive the maximum manufacturer warranty available—up to 50 years on roofing shingles and 30 years on fiber-cement siding. We supplement that with a no-cost workmanship warranty for as long as you own your home, something few contractors in Mountain City offer.
How long do your standard and extended warranties last?
• Roofing: All shingle roofs include a 50-year non-prorated manufacturer warranty on material defects and a 25-year algae-resistance warranty. Metal roofing carries a 40-year finish warranty. • Siding: Premium vinyl siding has a lifetime transferable warranty; James Hardie fiber-cement siding carries a 30-year product and 15-year finish warranty. • Workmanship: Our Lifetime Workmanship Guarantee remains in force for the entire time you own your property, with an option to extend five years to the next owner.
Are labor costs and workmanship covered, or only materials?
Both are covered. Material defects are handled through the manufacturer at no cost to you. Any leak, loose panel, or installation-related issue is covered under our Lifetime Workmanship Guarantee, which includes all labor, disposal, and replacement materials. There are no service fees or deductibles when we perform warranty repairs.
Does the warranty transfer if I sell my home?
Yes. All manufacturer warranties we provide are transferable once within the first 10 years of installation with simple paperwork. Our Lifetime Workmanship Guarantee is also transferable for the first five years after installation at no cost; afterward, the new owner can extend coverage for a modest fee. Transferring the warranty can add resale value by assuring buyers they’re protected.
How does Mountain City’s climate affect warranty coverage?
Mountain City experiences heavy snow, high winds, and occasional hail. Our recommended roofing and siding systems are rated for 130 mph winds and UL 2218 Class 4 hail impact, ensuring they meet local building codes and keep warranty coverage intact. Snow and ice damage are covered as long as proper attic ventilation and ice-barrier installation—both included in our standard package—are maintained.
What steps should I take if I need to file a warranty claim?
1. Call our dedicated warranty line or submit a claim form on our website. 2. Our team will schedule an on-site inspection within 48 hours to document the issue. 3. We handle all manufacturer paperwork and provide you with status updates. 4. Repairs are typically completed within 7–10 business days after approval, and we never charge trip, labor, or disposal fees. Keep your original contract and proof of purchase handy—they speed up processing, but if you can’t locate them, we store digital copies for every project.