Satisfaction Guarantee
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Satisfaction Guarantee | Roofing Done Right | Roofing | Mountain City
Mountain City homeowners choose HEP because we treat every roof as if it shelters our own families. From the first handshake to the final shingle, our seasoned crew works with premium materials, precise craftsmanship, and an unwavering promise that you wonât pay a dime until youâre completely thrilled. Thatâs not just a warrantyâitâs our word that youâll experience roofing done right.
With transparent project timelines, clear communication, and tidy job sites, we make the process smooth and stress-free. Should anything fall short of your expectations, weâll fix it fast at no extra cost, so your home stays protected against the High Countryâs toughest winds, rains, and snows. Discover why neighbors across Mountain City turn to HEP for roofs that stand strong and satisfaction that stands even stronger.
FAQs
What does your Satisfaction Guarantee cover for Mountain City homeowners?
Our Satisfaction Guarantee promises that you will be completely happy with every aspect of the projectâfrom the first inspection to the final clean-up. If any workmanship-related issue such as nail pops, flashing leaks, or shingle misalignment appears within 10 years of installation, we come back promptly to repair it at no cost. We also re-inspect the entire roof to make sure no secondary problems are developing, so you can feel confident that your investment is fully protected.
How does the âRoofing Done Rightâ process ensure quality results?
We follow a seven-step process engineered for Mountain Cityâs climate and building codes: 1. Free on-site assessment using drone imaging and moisture scanning. 2. Clear, written proposal with photos and material options. 3. Permit acquisition and HOA paperwork handled by our staff. 4. Tear-off, deck inspection, and any necessary structural repairs. 5. Installation of ice & water shield, synthetic underlayment, and Class 4 impact-resistant shingles or metal panels. 6. Detailed 27-point quality checklist completed by the crew leader and independently verified by a project manager. 7. Magnetic nail sweep, debris haul-off, and final customer walk-through. This disciplined approach minimizes installation errors and gives you a roof built to outperform manufacturer specifications.
Are the roofing materials themselves covered under a separate warranty?
Yes. All shingles, underlayments, and accessories we install are sourced from top-tier manufacturers that offer transferable warranties of 30 to 50 years. We register the warranty on your behalf, so the coverage is activated immediately. Should a factory defect occur, youâll receive full replacement materials and, in most cases, labor reimbursementâbacked both by the manufacturer and by our own Satisfaction Guarantee.
How long will my roofing project take from start to finish?
For an average 2,000-square-foot Mountain City home, the timeline is typically 7â10 business days from contract signing to completion: ⢠1â2 days for permits, material ordering, and dumpster delivery. ⢠1 day for tear-off and deck inspection. ⢠1â2 days for installation (longer for complex metal or steep roofs). ⢠1 day for final inspections, clean-up, and customer walk-through. Weather delays are rare but communicated immediately. Because we never overbook crews, your project receives undivided attention until itâs 100 % finished.
Do you handle permits and local Mountain City code compliance?
Absolutely. Our team pulls all required Mountain City building permits and schedules the municipal inspections. We stay current with local code amendments regarding ice shield, ventilation ratios, and wind-uplift ratings to ensure your new roof passes on the first inspection and meets or exceeds insurance requirements. All permit fees are included in your written proposalâno surprise charges.
What happens if I discover a leak or issue after the job is complete?
Contact us by phone, text, or our 24/7 online portal, and we schedule a service call within 48 hoursâsooner if severe weather is forecast. A certified technician will locate the source, document findings with photos, and perform on-the-spot repairs whenever possible. Because of our Satisfaction Guarantee, there is no trip fee or labor charge for workmanship-related issues within the first 10 years. If the problem is from a third-party source such as HVAC work or storm damage, weâll still provide a written estimate and can often help with insurance claims.