Iron-clad Warranties
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Iron-clad Warranties | Roofing Done Right | Roofing | Mountain City
In Mountain City, snow-laden winters and blazing summer sun can test even the toughest shingles. Thatâs why homeowners turn to HEP for iron-clad warranties that back every nail, flashing, and ridge cap we install. Our certified crews work with premium materials and an obsessive eye for detail, making sure every roof embodies the promise of roofing done rightâfrom the first tear-off to the final inspection.
Choosing HEP means peace of mind long after the ladders are gone. Should a storm roll in or a leak appear, youâre covered by warranties that are as steadfast as the mountains surrounding our community. When youâre ready for craftsmanship you can feel confident about for decades, call or click to schedule your free, no-pressure consultation today.
FAQs
What makes your âIron-Clad Warrantiesâ different from standard roofing warranties?
Typical roofing warranties only cover manufacturer defects on the shingles and require the homeowner to pay labor and disposal. Our Iron-Clad Warranty is a full system guarantee: materials, workmanship, tear-off and disposal are all covered for the entire term. Because we are a certified Mountain City Roofing Done Right⢠contractor, the shingle manufacturer backs our labor as well, giving you double protection that most local competitors canât match.
How long does the warranty last and what exactly does it cover?
You receive 50-year non-prorated coverage on all manufacturer components and a 25-year workmanship guarantee on the installation. That means if a shingle blows off, flashing fails, or our crew made a mistakeâeven 24 years from nowâwe fix it at no cost. Wind damage up to 130 mph, leaks caused by ice dams, and manufacturer defects such as premature granule loss are included. Exclusions are limited to acts of God that also damage the framing (tornadoes, fire, earthquake) and neglect (e.g., allowing tree limbs to rub holes in the roof).
Is the warranty transferable if I sell my home in Mountain City?
Yes. Homeowners may transfer the Iron-Clad Warranty one time within the first 15 years at no charge. Simply fill out the one-page transfer form and return it within 60 days of closing. The new owner receives the identical remaining coverage, which is an excellent selling point in Mountain Cityâs competitive real-estate market.
What steps do I need to take to maintain my roof so the warranty remains valid?
Our warranty is deliberately hassle-free. You only need to: 1) Keep gutters clear so water can drain properly; 2) Trim overhanging tree branches to prevent abrasion; 3) Allow us or another licensed roofer to inspect the roof every five years (free for our customers); and 4) Notify us within 30 days if you notice a leak or storm damage so we can correct it before it spreads. Regular snowârake removal after heavy Mountain City snowfalls is encouraged but not required.
How do I file a warranty claim and how quickly will repairs be made?
Call our 24/7 local hotline or submit a claim online. A Mountain City project manager contacts you within four business hours, and an inspection is scheduled within 48 hours (sooner if active leaking is reported). Once we confirm itâs a covered issue, materials are ordered the same day and repairs are usually completed within three business daysâweather permitting. There are no deductibles or hidden fees.
Do Iron-Clad Warranties increase the cost of my roof replacement?
Our purchasing power with national shingle manufacturers keeps costs competitive. The Iron-Clad Warranty adds roughly 3â5 % to the overall project price, far less than purchasing extended coverage later. Considering a single major repair can cost $1,500â$3,000, most Mountain City homeowners recoup the small up-front premium the first time severe weather strikes.