Industry-leading Warranties
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Industry-leading Warranties | Roof Repair | Roofing | Mountain City
When unexpected leaks, wind damage, or aging shingles threaten your home in Mountain City, HEP’s industry-leading warranties remove the stress from every roof repair. Our local, certified crews pair precision craftsmanship with materials backed by lifetime guarantees, so you gain the peace of mind that your investment is protected long after the last nail is driven. From the first inspection to final cleanup, we document every step and register your warranty on the spot, ensuring you never face red tape if the weather tests your roof again.
Homeowners choose HEP because we stand behind more than shingles—we stand behind you. Quick scheduling, honest pricing, and 24/7 emergency response mean your property stays safe and dry while our transferable warranties boost its resale value. Discover why neighbors across Mountain City call HEP the only name they trust for reliable, long-lasting roof repair.
FAQs
What types of warranties do you offer on roof repairs in Mountain City?
We provide two layers of protection. First, every repair includes the manufacturer’s material warranty—typically 25-50 years depending on the shingle or membrane selected. Second, we back our labor with an industry-leading 10-year workmanship warranty that guarantees the quality of our installation and repair techniques. If a leak or defect arises from our workmanship during that period, we fix it at no cost, including parts, labor, and disposal.
How long is the warranty period and what does “lifetime” really mean?
Many premium shingles come with a “limited lifetime” material warranty. In practical terms, “lifetime” refers to the period you own the home, up to 50 years. Our separate 10-year workmanship warranty begins on the date of project completion. After 10 years, the manufacturer’s warranty still protects against material defects, but labor to install replacement material is no longer covered unless you purchase an extended workmanship plan.
Are the warranties transferable if I sell my home?
Yes. Both manufacturer and workmanship warranties can be transferred once within the first 10 years at no charge. To transfer, the new homeowner simply completes our one-page form and submits it within 60 days of closing. Transferability adds resale value because the next owner inherits the same protection you enjoyed.
What is covered and what is not covered under the workmanship warranty?
Covered: leaks or damage caused by our installation methods, improper flashing, nail pops, or mis-aligned shingles. We will inspect, repair, and restore any affected interior drywall or insulation up to $5,000 per incident. Not covered: damage stemming from acts of nature (hail over 1.75", tornadoes, earthquakes), foot traffic by other trades, or alterations made without our approval. Those events may be covered by your homeowners insurance or the manufacturer’s enhanced storm warranty if purchased.
How do I file a warranty claim if I notice a problem?
Call our 24/7 warranty line or use the "Report an Issue" form on our website. We schedule an inspection within 48 hours for active leaks (72 hours for non-emergencies). Our technician documents the issue with photos, explains the findings, and either performs an on-the-spot repair or schedules a full crew. All approved warranty repairs are completed within 14 days, and you receive a written completion report for your records.
Will heavy snowfall, high winds, and rapid temperature changes void my warranty?
No. Our material and workmanship warranties are designed with Mountain City’s alpine climate in mind. Shingles are rated to withstand 130 mph winds, and our ice-dam protection membrane exceeds local code for freeze-thaw cycles. Proper winter maintenance—clearing excessive snow loads over 18" and ensuring gutters remain unobstructed—is required. Neglecting maintenance could limit coverage, but normal weather extremes will not void your warranty.