Customer Service
Customer Service | Commercial Plumbing | Plumbing | Monterey
Whether you run a seaside café, manage a bustling hotel, or oversee a cutting-edge biotech lab, you need a plumbing partner who reacts as quickly as you do. HEP’s customer service team is on call around the clock, dispatching licensed technicians who arrive with fully stocked vans and a knack for solving Monterey’s toughest water-related challenges. From high-capacity water heater installs to backflow certification, we tackle every facet of commercial plumbing with zero guesswork and total transparency—so your doors stay open, your staff stays productive, and your patrons stay happy.
Our experts understand that downtime costs money, which is why we offer streamlined scheduling, up-front pricing, and proactive maintenance plans that prevent surprises before they flood your balance sheet. Backed by decades of local experience and state-of-the-art diagnostic tools, we pinpoint issues fast and fix them even faster, always adhering to county codes and eco-friendly best practices. Let HEP keep your business flowing smoothly—because in Monterey, reliability is more than a promise; it’s our craft.
FAQs
What types of commercial properties do you service in Monterey?
We handle the full spectrum of commercial plumbing needs for offices, restaurants, hotels, retail stores, multi-family complexes, medical and educational facilities, and light industrial sites throughout Monterey and the surrounding Peninsula. Whether you operate in a historic Cannery Row storefront or a modern business park in Ryan Ranch, our technicians have the training, tools, and experience to work safely and efficiently in your specific environment.
Do you provide 24/7 emergency plumbing service for businesses?
Yes. Commercial operations often can’t wait until morning to deal with a burst pipe, backed-up sewer line, or failed water heater, so our dispatch line is staffed around the clock. A live representative will gather details, dispatch an on-call team immediately, and keep you updated on arrival time. Our trucks are stocked with common replacement parts so most emergencies are resolved in a single visit, minimizing downtime and protecting your inventory, staff, and customers.
How fast can your plumbers arrive for an urgent call in downtown Monterey?
Because we station technicians throughout the Peninsula, typical response time to downtown Monterey, Cannery Row, or Fisherman’s Wharf is 60 minutes or less—often much sooner during daylight hours. For businesses farther afield, such as Pacific Grove, Seaside, or Marina, our goal is a 90-minute maximum. You’ll receive text or email updates with GPS-tracked arrival estimates so you can plan accordingly.
Are your plumbers licensed, bonded, and insured for commercial work?
Absolutely. Every field technician holds a current California C-36 plumbing license, is OSHA-certified, and undergoes annual safety and code-compliance training. Our company maintains full general liability and workers’ compensation coverage that meets or exceeds Monterey County requirements. We can provide certificates of insurance, W-9s, and any additional documentation your risk-management department needs before work begins.
Can you help set up preventative maintenance and compliance inspections?
Yes. We offer customizable maintenance programs that include scheduled drain cleaning, water heater flushes, backflow device testing, grease-trap service, and fixture inspections to keep you in compliance with Monterey County Health, Fire, and Building departments. You’ll receive a detailed report after every visit, recommendations for upcoming repairs, and digital records for easy access during audits or resale transactions.
What is your pricing structure? Do you give upfront quotes or long-term contracts?
For one-time jobs we provide free on-site assessments followed by a written, line-item estimate that lists labor, materials, and any permit fees—no surprise add-ons. For ongoing service, you can opt for a month-to-month maintenance plan or a discounted annual contract with locked-in rates. All invoices can be itemized to match your accounting codes, and we accept purchase orders, major credit cards, ACH, or Net-30 terms for approved accounts.