Unmatched Reliability
Unmatched Reliability | Generators | Electrical | McDonald
When the power flickers out in McDonald, residents and businesses alike count on HEP’s unmatched reliability to keep the lights—and life—running smoothly. Our expertly installed and meticulously maintained generators bridge the gap between outage and uptime, delivering instant backup power without a second thought. From quiet residential units that safeguard family comforts to robust commercial systems that protect mission-critical operations, we customize every solution for seamless, automatic performance.
Backed by 24/7 monitoring, rapid-response service, and a reputation built on decades of electrical excellence, HEP makes sure you’re never left in the dark. Trust the local pros who understand McDonald’s unique power challenges, and experience the confidence that only HEP’s reliability can provide—because when it comes to generators, we’re always on.
FAQs
What types of generators do you offer in McDonald?
We supply and install a full range of standby and portable generators, including natural-gas, propane, and diesel units from 8 kW residential models to 500 kW commercial systems. All brands we carry—such as Generac, Kohler, and Cummins—are chosen for their proven reliability in the McDonald climate and power grid conditions.
How do I know what size generator I need for my home or business?
Our technicians perform a free on-site load assessment, measuring the starting and running wattage of critical appliances, HVAC equipment, and electronics. Based on that data and your desired level of backup (whole-home, essential circuits, or mission-critical systems), we recommend the appropriately sized generator so you never under- or over-purchase.
What makes your generator service "unmatched in reliability"?
Reliability starts with premium equipment, but it’s our process that sets us apart: certified installers follow NFPA 70 and local McDonald codes, every unit is load-bank tested before hand-off, and customers receive 24/7 remote monitoring plus priority dispatch during outages. Our fleet maintains a 98 % first-visit fix rate, the highest in the region.
Do you handle permitting and installation in McDonald?
Yes. We manage the entire permitting process with Hamilton County (or Washington County, PA) and local utility providers, schedule all inspections, pour the concrete pad, make gas and electrical connections, and commission the generator. You only need to pick the installation date—everything else is turnkey.
How often should my generator be serviced, and do you offer maintenance plans?
Manufacturers recommend maintenance every 6–12 months or after 200 hours of run time. Our Gold, Platinum, and Platinum-Plus plans include oil and filter changes, valve adjustments, software updates, battery load testing, and a full system diagnostic. Enrollees receive discounted parts, priority emergency service, and annual performance reports.
What kind of warranty and emergency support do you provide?
All new installations come with a 5-year limited manufacturer’s warranty, which we register on your behalf. We also include a one-year workmanship guarantee covering labor and materials. Should an outage occur, our on-call technicians are available 24/7; most McDonald addresses can expect arrival within 90 minutes.