Customer Service
Customer Service | Plumbing | Maynardville
When a faucet won’t stop dripping or a pipe decides to burst in the middle of the night, Maynardville homeowners know they can count on HEP’s renowned customer service team. One quick call connects you to real, local experts who listen first, then dispatch licensed technicians equipped with the parts and know-how to solve almost any plumbing puzzle on the spot. Friendly voices, transparent pricing, and text-message updates turn stressful situations into confident sighs of relief.
HEP’s commitment goes beyond fixing leaks; it’s about restoring comfort and protecting your home. From routine maintenance to emergency repairs, we back every job with clear communication, tidy workmanship, and a satisfaction guarantee that’s as solid as our reputation. Discover why your neighbors trust us for dependable plumbing care—any time, any day.
FAQs
What plumbing services do you offer in Maynardville?
We handle everything from minor repairs, such as leaky faucets and running toilets, to major projects like water-heater replacement, sewer line repair, full re-piping, and new construction rough-ins. We also provide drain cleaning, garbage disposal installation, backflow testing, well-pump service, and bathroom or kitchen remodel plumbing.
Are you available for emergency plumbing calls after normal business hours?
Yes. Our dispatch line is staffed 24 hours a day, 7 days a week. A licensed plumber is on-call during nights, weekends, and holidays. In most cases we can arrive anywhere in Maynardville or greater Union County within 60–90 minutes of your call.
Do you charge a trip or diagnostic fee?
We charge a small, flat diagnostic fee that covers the plumber’s travel time, on-site inspection, and a written estimate. If you approve the recommended repair or installation during the same visit, that fee is automatically credited toward the total cost of the job, so you only pay for the work performed.
Can I get a free estimate for a larger project or remodel?
Absolutely. For larger jobs—such as water-heater replacements, bathroom renovations, or whole-house re-pipes—we schedule free, no-obligation on-site consultations. A project manager will assess your needs, explain available options, and provide a detailed written estimate usually within 24 hours.
Are your plumbers licensed and insured in Tennessee?
Yes. Every technician who enters your home holds a current Tennessee journeyman or master plumbing license, receives ongoing training, and has passed background and drug checks. Our company carries full general liability and workers’ compensation insurance to protect you and your property.
What can I do to minimize water damage before the plumber arrives?
If you have a severe leak, locate the main shut-off valve—typically near the water meter or where the main line enters the house—and turn it clockwise to stop the flow. For toilet overflows, use the valve at the wall behind the toilet. Open nearby faucets to relieve pressure, move valuables away from affected areas, and place towels or buckets to collect water. Then call us so we can walk you through any additional safety steps and dispatch help immediately.